eosfitness.comReviews of eosfitness.com

Classes get canceled, so ghetto gym is almost always packed with too many people . Extremely crowded in Frisco location. Frisco Athletic Center is much more better, beautiful and no membership fee like EOS. EOS charges membership fee $60.00 plus. Even if you get the highest level of membership not worth it . I would give zero.

Their aggressive stupidity is concerning. Had a cc hacked and had to update. You would think I was holding nuclear codes. First, I couldn’t understand anyone. Then after repeating the new cc number no less than 10 times did they finally understand. Only this was the second time I had to go through this because when I updated my card, I said it is for my husband as well. Of course they said. Wow, again truly stupid people, because no that didn’t happen and now my husband is getting blown up for his card that couldn’t be processed. Staggering levels of frustration to deal with something so easy. Find a different place, the gym is barely mediocre and the customer service is deplorable.

Can't cancel. Followed their steps exactly and then hit with "Internal Server Error" while trying to cancel. Did it at their front desk and they were not surprised.

Worse than a Used car Lot! My cell phone bar code cannot be used because the gym repeatedly removes my password after every use/gym visit. Once past the front desk high pressure sales force of sharks and wolves are thrown at you. My Health Care Plan pays all fees! Last time I was there I left in pure hate at the low life trash I was subjected to.

Cancelling my membership because these folks are liars. When I enrolled, I told them I had 16 grandchildren. The salesman’s response was oh that’s great cause you can bring five guests what years later I tried to bear two guests both grandchildren and they told me I could only have one therefore I’m canceling my membership. Thanks to Serena on Stefanie St. Did you know no managers work the weekend? Also per Serena.

EOS accounting error caused me $125 in service fees. Instead of honoring their mistake I was told I needed to pay $125 in added fees because of “denied payments”, after going into the location every month saying you have the wrong card and updating the form of payment they still said I was responsible for their error! I’ve been trying to cancel my account for four months now and they won’t let me. They send me around to multiple locations and even the district manager won’t get back to me. Nina Castor needs to be fired!!!!!

I liked the range of amenities and options. I disliked the pushy sales tactics.

I’ve been left chasing EoS for accountability. Despite repeated outreach, I've received silence, delays, and automated brush-offs. I filed a complaint with the Better Business Bureau — and still, I am waiting for a complete refund. To stop the ongoing charges and protect myself, I had to cancel my credit card and involve my bank. If you've ever had to cancel a card, you know what a pain it is — updating payment info everywhere, waiting on replacements, dealing with disruption across accounts. It’s a headache that could've been avoided with one ounce of integrity from your team. Yes, I get it. I’m just one person and you spend more on pencil erasers than what you owe me. But EoS was built one person at a time — and the way you treat this person matters. Mr. Ross, Ms. Nicole Ryan, Mr. Kennedy, Mr. Drengberg, Mr. Morello, Mr. Idgar, and to each of the TSG Consumer Partners, you're one person, too. EoS isn't fitness. It's people. You have truly forgotten that!