EntirelyPetsReviews of entirelypets.com

On 3/7/20 I placed an order for medicine for my fish, paying extra for rush shipping. As of 3/10/20 I began trying to contact customer service, never getting any kind of a response to multiple contact attempts. On 3/12/20 that order is still listed as "pending." Also on 3/12/20 the last fish in the aquarium died. Do not trust this company with the life of your pets.

Exactly what I was looking for my cat and especiallyrecommended by my vet. Thank you

I bought a lot online, but this company is by far the worst. Customer service or should I say no customer service is pretty bad. I had to call 6 time and had to wait over 30-45 minutes Per call just to get my prescription authorized. DON’T BUY FROM THIS COMPANY!

I would not recommend these people to anyone placed my order on March 4th and still have not heard anything from them. I hate these people. Have called and called and after an hour I hung up. WHERE is my ORDER

Read the other 1 star reviews, they are true. Placed an order for an in stock item and paid for 2 day shipping. My vet called me the same day and said they were contacted by Entirely Pets Pharmacy and approved the prescription. 4 days later my card was charged and order still listed as pending. Took me 3 days after this to get through to anyone at the company about the status of my order. Emails were unanswered, their 1-800 phone # was busy every time I called it, and I waited in a LONG queue for live chat half a dozen times only to be disconnected when my turn got close. I finally got a not busy signal on the phone number and waited on hold for 40 minutes before talking to anyone. They cancelled my still pending order with no questions, but the whole thing feels suspect. In the 3 days it took me to get ahold of anyone about cancelling my order I placed the same order on a different website and have a tracking number for the shipment of my pets prescription.

I placed an order for medication for my three dogs who needed to be treated all at the same time. All three dosages were different that I ordered, as my dogs are all different weights. On their website it did NOT show any of the medication dosages were out of stock on two of the separate dosages ordered. I ordered the medication not knowing they did not have it in stock. Four days later when I had not received the email it had been shipped, I called customer services. I was told, only one dosage was available and the other medication dosages were and HAD BEEN OUT OF STOCK. He further informed me, it would be four weeks or more until they could get the medication. I instructed him to cancel my order and reverse the charges, as sending me one dosage was ridiculous. As of today, my account still shows PENDING on the entire order. I was assured the order would be cancelled that day. I had asked March 1, 2020 for an email be sent to me stating cancellation of the order and reversing of the payment. After being told by the customer service agent I would receive an email on Sunday or the latest Monday March 2, 2020, I still have not received the email the order was cancelled. I went into chat with them today and after 1 1/2 hours of waiting for help, I gave up. I have tried calling them several times, emailing them and chatting with them to get them to straighten this out, but nothing, no response. Update 3/9/2020: We ended up contacting the credit card company and had to open a dispute on the charge, as we received no product. The credit card company investigated and reversed the 140.00 charge.

I wish I could give EntirelyPets zero stars. 9 days and my dog's Rx was still listed as pending. I made seperate requests for any update with no follow ups from customer service. They may may the worst customer service reps on the planet. Don't be fooled by their low prices. They are completely incompent. DO NOT DO BUSINESS WITH THIS COMPANY.

They have the WORST customer service ever! I placed an order on the 19th of Feb and they said they sent an email asking for the 3 digit security code on my credit card, which I never received! make a long story short, after 4 phone calls and being assured it would be expedited out on the 24th of Feb it still is not here. I live in the midwest and the USPS told me today, 2/27/20, that the package was still in Calif. Pharmacist, Gary, and the pharmacy manager (the only one there) were far from helpful! I do NOT recommend ordering from them as there is just too many choices of pet pharmacies to choose from! Walmartpetrx does a GREAT job, your order comes fedex (no extra charge) without any of this hassle! and they meet prices!!