Enhance.MD Reviews | Read Customer Reviews of enhance.md

Enhance.MD Reviews | Read Customer Reviews of enhance.md

Enhance.MD reviews

157 approved reviews, newest moderated first

Barby O.
Posted Aug 18, 2025
Every easy steps
Every easy steps, doctor very helpful and nice. Might give some guidance as to the measurements of units to doze.
Response from Enhance.MD· Aug 29, 2025
Hi Barby, thanks for the 5-stars and the kind words. We try and make the first steps of your journey as easy as possible. In terms of your unit measurements, our patient care team and practitioner staff is always there to provide additional guidance if the documentation from the compounding facility is unclear. Our team is ready and happy to answer all your questions regarding dosage to ensure safety and effectiveness of our treatments.
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KcDahl
Posted Aug 13, 2025
My introduction and info session was…
My introduction and info session was fantastic. Onboarding/Intake call was cold and not personable
Response from Enhance.MD· Aug 29, 2025
Hi there. Thanks so much for the 4-stars. Our patient success team has been in development since early 2024 and have been very well trained to make your first experience with us exceptional. Please know we take your practitioner feedback seriously, as feeling comfortable to open up to your practitioner is key to your success. We will address this internally, but please feel free to send us an email at [email protected] so we have as much context as possible. If you didn't connect with your first practitioner, you can always select a new practitioner for your next meeting. We will work with you to find a practitioner that you can be open with and trust.
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Jenna
Posted Aug 10, 2025
Affordable
Easy and efficient.
Response from Enhance.MD· Aug 29, 2025
Straight and to the point Jenna. Thanks for the 4-stars! If there is anything we can do to earn the 5th star, feel free to send us an email to [email protected]. We are always striving to improve and your feedback means the world to us!
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Kate M.
Posted Aug 7, 2025
My order came within two days and the…
My order came within two days and the care and explanations given by the NP were great.
Response from Enhance.MD· Aug 29, 2025
Kate, excellent! It is wonderful when all of the gears turn in the right direction and so quickly. The 5-stars is much appreciated. Our NPs are specialists and very well trained, I'm glad you liked the explanations hey provided. Please stay in contact with your NP and book and appointment with our on staff nutritionist to keep up the positive momentum towards your goal.
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customer
Posted Aug 5, 2025
Bad shipping!!!
They ship medication between two Ice packs in a paper FedEx bag. Due to this, the temperature of the medication was not maintained and medication was no longer safe to take. I asked them to put medication in a styrofoam box/ shipping container to ensure temperature (cause this should already be their standard practice) and they said they’re not changing a thing about the way they ship and would try sending medication again, but if it arrives with the temperature not maintained again, they would not refund me and I’d be out $400!
Response from Enhance.MD· Aug 5, 2025
Hi there! Thanks for reaching us with your concerns on the shipping and packaging of our pharmacy partners. Enahnce.MD works with many pharmacies to provide coverage across the United States. Our pharmacy determines the packaging and number of ice packs, but when we receive a complaint of this nature, we pass on this feedback to the pharmacy so we can improve the patient experience. We value feedback, however as the pharmacy determines the packaging, we can only make suggestions for improvement. If we receive enough feedback like yours, we can use these examples to motivate the pharmacy to change their packaging. Thanks for taking the time to write this, it helps a lot! In terms of the refund, we would like to set the record straight, as you originally paid a discounted rate for your medication using our summer discount code totaling, $279. We offered to send a replacement vial, despite our pharmacy reinforcing that the medication is stable at room temperature for several days. As you didn't feel comfortable receiving a replacement vial we provided a refund in full.
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Jennifer M.
Posted Aug 4, 2025
The representative was nice and…
The representative was nice and explained everything to me.
Response from Enhance.MD· Aug 5, 2025
Hi Jennifer! Thanks so much for the kind words. Our customer service team is trained to be effective at resolving patient concerns as well as kind, so it is great to hear. If you ever need support, don't hesitate to call, text, email, or chat in with our team. Keep it up, we are here for you!
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Adrianna
Posted Aug 4, 2025
Everything was smooth and accessible.
Everything was smooth and accessible.
Response from Enhance.MD· Aug 5, 2025
That is exactly what we strive from Adrianna, we are so glad you feel that way. Remember to book regular check-ins with our practitioners and nutritionists so you receive all the help you need.
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customer
Posted Aug 3, 2025
Easy to work with
Customer service is excellent, appointments with practitioners is professional and helpful, medication effective.
Response from Enhance.MD· Aug 5, 2025
Hello, and thanks for taking the time to write us! With effective communication we will always be able to support you towards your goals. Our customer service team is ready and able to resolve issues as they arise. Thanks so much for the 5-stars!
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