Excellent
117 reviews
Empty FacesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
A GREAT EVIL HAS FOUND YOU.From the creators of Hunt A Killer - the fastest growing thriller subscription box ever - comes 'Empty Faces.'Empty Faces is a horror subscription box where an "evil force" sends you mysterious objects, letters, and items relating to a horror mystery story. Each month, you get to use the objects in the package to piece together the mystery.
Empty Faces (emptyfaces.com) has 117 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
117 approved reviews, newest moderated first
PJ
Posted
Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.
Nicholas J.
Posted
Boxes are well crafted, but the company has a horrible auto renewal process. They make it seem like you are ordering just one storyline but Auto renew you when that storyline concludes without warning. When I cancelled the sub, they said the first box of the new story had already processed so they couldn't stop it, and only gave me a partial refund. When I said I would return the unopened box they refused to give me a full refund, stating it was company policy to not take refunds. This policy only exists to squeeze money out of the consumer there is no reason they shouldn't be able to take an unopened box back, or catch the box before it leaves the factory. Beware of their predatory business practices.
Response from Empty Faces· Apr 16, 2019
Hi Nicholas, I do apologize for any confusion about your membership, but we do our best to be extremely clear that all of our memberships are auto-renewing. Our Terms of Service, checkout and our order confirmation emails provide all the details about how our memberships work. However, we certainly do appreciate your feedback and would like to make the situation right with you. If you have a few minutes, please feel free to send me an email at [email protected] and I would be happy to chat with you.
Kailey
Posted
Finished my first box last night and had a blast! Awesome storyline so far:)
Response from Empty Faces· Mar 18, 2019
Congratulations Detectives on completing your first box!
HeatherP
Posted
This company is great! They really care about the content in the boxes. The first box took me awhile to crack- so many codes, such a cool story. The monthly deals are great- go for the 5 month one! They also let you know when the next box ships so you can check the tracking and etc. Love this so far. They obviously spend a lot of time on this content— it can’t be easy!
Response from Empty Faces· Mar 18, 2019
Hi Heather thank you for your kind words, we are so happy you are enjoying your experience.
Katie
Posted
Only done box 1 so far. It's fun & interesting & I was surprised to get an actual pocket watch. The online community is helpful. My complaint is it seems a bit pricey, although if you manage to get discounts it's not so bad. I want to get box 2 & see if there's more to it cuz box 1 was a bit too short in my opinion
Marykay C.
Posted
My daughter gave me a subscription to “Hunt a Killer” for Christmas and it was so much fun (box 1 and 2 so far) that I decided to try “Empty Faces” I love the puzzles and codes. I love the research and the detective work! The on-line community is very supportive and over all it’s just a very fun game!
Josh M.
Posted
My gf and I loved doing the first two episodes of The Woods. So much fun and a really cool story. Looking forward to completing it! The only issue we had so far was the packaging. The boxes were a little beat up and the necklace we got in the first box was broken. That being said it seems a bit over priced but we will continue with The Woods series and see how it turns out!
Response from Empty Faces· Jan 31, 2019
Hi Josh - thanks for your feedback! We're glad you're enjoying Empty Faces. That said, we're so sorry that the necklace from episode 1 arrived damaged. Please fill out this form (https://emptyfaces.typeform.com/to/OJBTAq) so we can send a replacement to you ASAP. Note: It's labeled as a Missing Item form, but it works for damaged items, too. You can always reach out to us at [email protected] if you ever need assistance with the game or your account.
Susan A.
Posted
Our family ordered this for 6 months and, after the first box, wanted to cancel and get a refund. First, we didn't realize this story builds month over month - I seriously thought we'd have a difference mystery each time. Secondly, the puzzles were too easy. When I wrote to ask for a refund and cancellation I got a form email that all sales were final per their policy and they would cancel future renewals but that I'm out the $140 for the six episodes. Not very customer service oriented.
