Average
23 reviews
ElderHelpers.orgHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
ElderHelpers.org (elderhelpers.org) has 23 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
Showing 11 reviews with 1 star · Clear filters
Joy D.
Posted
This organization rips off good hearted people who really want to serve their community. Don't fall for it! It's scam. I paid my required donation, set up an account, built my profile... now I'm just receiving emails saying I still need to pay a donation. I checked with my bank and confirmed my payment. Emailed for help and received no response. Now when I try to log into my account, it says account not found. So sad!
Christopher P.
Posted
I already know there’s going to be some response by Eldershelp about how they can’t verify blah blah blah. I signed up on this website to volunteer but then was prompted to pay $10 a month to become a VIP member so I could become a volunteer. After I paid $10, crickets. Couldn’t find a way to volunteer and was told that people will just reach out if they need someone. Never received a request to volunteer but they sure took money out of my account. The responses you receive from them are extremely basic and seem like they come from a twelve year old.
Linda
Posted
I requested to cancel in Jan. 2026.right after signing up. I ve continued to be charged for Feb and March. I did reach out to a volunteer and no one responded.
Response from ElderHelpers.org· Mar 10, 2026
We encourage people likely to go completely crazy and write us theses about 10 dollars to participate in the activities of other nonprofits, if this is not you please ignore these reviews. 1. "Trust" Pilot does NOT verify that people leaving reviews are genuine customers. So our competition can trash us all they want. We are a small nonprofit with no means to file lawsuits. For a serious assessment of the quality of our service check our hundreds of positive reviews on Sitejabber. 2. To cancel, send an email to [email protected] and keep in mind that we are a small charity, not a fast food chain; please wait for our answer. 3. If you are losing it like many Americans, please call NAMI immediately instead of taking it out on us. 4. We remind everyone that our experience taught us that people with a net worth below 30,000 dollars are usually much too stressed to use our service and behave appropriately. 5. We get 0 money from the government and 0 money from corporations. If you are close to homelessness, please call 211 Unted Way; they are getting tons of cash from both. Thank you for removing your nasty negative review. We understand if you were having a bad day.
Meaghan
Posted
This is not a trustworthy non-profit. I am a social worker that provides resources to many elders. Their website charges elders $50 to get a code to see the volunteers phone numbers, despite advertising like it is a free service, and then they make it impossible to cancel. You can tell the quality of this company by how they are responding to negative reviews. Suggesting that negative reviewers call NAMI for psychological help is not only harmful to individuals who need mental health supports but is also harmful to the vulnerable community that you guys claim to serve. No company should ever respond to a review with "if you are feeling psychologically challenged like this reviewer please call 1-800-950-NAMI (6264)." DO NOT USE THIS SERVICE
Response from ElderHelpers.org· Mar 11, 2026
We encourage people likely to go completely crazy and write us theses about 10 dollars to participate in the activities of other nonprofits, if this is not you please ignore these reviews. 1. "Trust" Pilot does NOT verify that people leaving reviews are genuine customers. So our competition can trash us all they want. We are a small nonprofit with no means to file lawsuits. For a serious assessment of the quality of our service check our hundreds of positive reviews on Sitejabber. 2. To cancel, send an email to [email protected] and keep in mind that we are a small charity, not a fast food chain; please wait for our answer. 3. If you are losing it like many Americans, please call NAMI immediately instead of taking it out on us. 4. We remind everyone that our experience taught us that people with a net worth below 30,000 dollars are usually much too stressed to use our service and behave appropriately. 5. We get 0 money from the government and 0 money from corporations. If you are close to homelessness, please call 211 Unted Way; they are getting tons of cash from both. Thank you for removing your nasty negative review. We understand if you were having a bad day.
VICKY M.
Posted
Terrible. I started donating, several months ago, but never received a receipt for my donations. I have now asked 5 times via email to stop donations, but ElderHelpers.org keeps giving me the run-around. So I have contacted my bank to put a stop to the donations. I have no reason to believe at this point that this is a legitimate organization. In a response to a negative rating below, ElderHelpers responded saying that the only thing to do to cancel automatic donations is to ask them by email. I have asked repeatedly by email, and have not once received a response that they have taken me off of their donation list. Every email response is that (1) they cannot find me in their system, (2) they can't figure out whether I am a volunteer or an elder person, (3) they think they have looked at an incorrect email address, yet they have been able to access my account for donations every month. I also do not appreciate that any time they receive a negative review, they suggest that the reviewer contact a mental help group, casting dispersions on folks who have been attempting to help elders through volunteer work or donations.........
Response from ElderHelpers.org· Mar 11, 2026
We encourage people likely to go completely crazy and write us theses about 10 dollars to participate in the activities of other nonprofits, if this is not you please ignore these reviews. 1. "Trust" Pilot does NOT verify that people leaving reviews are genuine customers. So our competition can trash us all they want. We are a small nonprofit with no means to file lawsuits. For a serious assessment of the quality of our service check our hundreds of positive reviews on Sitejabber. 2. To cancel, send an email to [email protected] and keep in mind that we are a small charity, not a fast food chain; please wait for our answer. 3. If you are losing it like many Americans, please call NAMI immediately instead of taking it out on us. 4. We remind everyone that our experience taught us that people with a net worth below 30,000 dollars are usually much too stressed to use our service and behave appropriately. 5. We get 0 money from the government and 0 money from corporations. If you are close to homelessness, please call 211 Unted Way; they are getting tons of cash from both. Thank you for removing your nasty negative review. We understand if you were having a bad day.
Amanda L.
Posted
I forgot I ever even signed up for this. I received no communication from them in the years since except to be asked to write this five star review. Reading the replies from ElderHelpers to other one-star reviews—I am appalled. Telling real people who want to volunteer and help the elderly to call NAMI for mental help because they poorly reviewed your organization is disgusting. A quick Internet search shows this organization parading is a nonprofit with nothing more than a 501 C3 status, zero transparency score on Candid, and no publicly available financial statements (990s) is in no position to be telling people that they need mental help for calling out the questionable experiences they have had with this “nonprofit”. The biggest tell this is not a legitimate organization is that they are asking for reviews on TrustPilot versus Charity Navigator or Candid, well respected websites for nonprofit reviews. I would not trust this organization no way, no how. ETA: I am extremely concerned by the patterns I've observed with ElderHelpers.org. After posting an honest critique of their practices, I was met with a defensive response that attacked my mental stability rather than addressing the issues. Furthermore, there is a clear influx of positive reviews on this and other sites that all appear within a few days of each other, many from users outside the country with no clear connection to the service. This strongly suggests paid or inorganic feedback. Proceed with extreme caution.
Response from ElderHelpers.org· Dec 6, 2025
We encourage people likely to go completely crazy and write us theses about 10 dollars to participate in the activities of other nonprofits, if this is not you please ignore these reviews. 1. "Trust" Pilot does NOT verify that people leaving reviews are genuine customers. So our competition can trash us all they want. We are a small nonprofit with no means to file lawsuits. For a serious assessment of the quality of our service check our hundreds of positive reviews on Sitejabber. 2. To cancel, send an email to [email protected] and keep in mind that we are a small charity, not a fast food chain; please wait for our answer. 3. If you are losing it like many Americans, please call NAMI immediately instead of taking it out on us. 4. We remind everyone that our experience taught us that people with a net worth below 30,000 dollars are usually much too stressed to use our service and behave appropriately. 5. We get 0 money from the government and 0 money from corporations. If you are close to homelessness, please call 211 Unted Way; they are getting tons of cash from both. Thank you for removing your nasty negative review. We understand if you were having a bad day.
Matt A.
Posted
Uhhh they never even gave me a chance to volunteer or help out but sent out emails asking users to give them 5 stars for no reason?? Seems like a scam Like i have been signed up for the site for literally 5+ yrs with no volunteer work from them and the only email i ever got was about asking for an unearned 5 star review. How about a 1 star review then for scamming goodwill from people?
Response from ElderHelpers.org· Dec 6, 2025
We encourage people likely to go completely crazy and write us theses about 10 dollars to participate in the activities of other nonprofits, if this is not you please ignore these reviews. 1. "Trust" Pilot does NOT verify that people leaving reviews are genuine customers. So our competition can trash us all they want. We are a small nonprofit with no means to file lawsuits. For a serious assessment of the quality of our service check our hundreds of positive reviews on Sitejabber. 2. To cancel, send an email to [email protected] and keep in mind that we are a small charity, not a fast food chain; please wait for our answer. 3. If you are losing it like many Americans, please call NAMI immediately instead of taking it out on us. 4. We remind everyone that our experience taught us that people with a net worth below 30,000 dollars are usually much too stressed to use our service and behave appropriately. 5. We get 0 money from the government and 0 money from corporations. If you are close to homelessness, please call 211 Unted Way; they are getting tons of cash from both. Thank you for removing your nasty negative review. We understand if you were having a bad day.
Allison R.
Posted
This is a scam and the only way to get money back is to report it with your credit card company. It’s such a shame for people who really do want to help.
Response from ElderHelpers.org· Dec 6, 2025
We encourage people likely to go completely crazy and write us theses about 10 dollars to participate in the activities of other nonprofits, if this is not you please ignore these reviews. 1. "Trust" Pilot does NOT verify that people leaving reviews are genuine customers. So our competition can trash us all they want. We are a small nonprofit with no means to file lawsuits. For a serious assessment of the quality of our service check our hundreds of positive reviews on Sitejabber. 2. To cancel, send an email to [email protected] and keep in mind that we are a small charity, not a fast food chain; please wait for our answer. 3. If you are losing it like many Americans, please call NAMI immediately instead of taking it out on us. 4. We remind everyone that our experience taught us that people with a net worth below 30,000 dollars are usually much too stressed to use our service and behave appropriately. 5. We get 0 money from the government and 0 money from corporations. If you are close to homelessness, please call 211 Unted Way; they are getting tons of cash from both. Thank you for removing your nasty negative review. We understand if you were having a bad day.
