EffectoReviews of effecto.app

Response from Effecto· Oct 7, 2024

Dear Michelle, Thank you for sharing your concerns with us. We’re sorry to hear that you feel the Effecto app didn't provide the support you were looking for. Our goal is to help users track and understand their emotions and habits, but we understand that the experience might vary for each individual. Regarding the subscription issue, if you’ve canceled but were still charged, it’s possible that the subscription was purchased directly through our website. Please contact us at [email protected] with your account email and, if possible, the order number, and we’ll look into this for you. Sincerely, Effecto team

Response from Effecto· Oct 7, 2024

Dear Yeni, We’re sorry to hear about your experience with the Effecto app. We always strive to make our subscription process as clear as possible, including how sign-ups and charges work. We understand how frustrating this situation can be, especially in today’s economy. We’re here to assist you with any further questions or concerns. Please reach out to us at [email protected] with your account email and, if possible, your order number, so we can take a closer look and provide more detailed assistance. Sincerely, Effecto Team

Response from Effecto· Oct 7, 2024

Dear Conor, We’re sorry to hear about your experience with the Effecto app. We understand how frustrating it can be to encounter charges after canceling a subscription. Please reach out to us at [email protected] with your account email and, if possible, your order number so we can investigate further and provide assistance. Sincerely, Effecto Team

Response from Effecto· Oct 3, 2024

Dear Beccy, Thank you for your feedback regarding the Effecto app. We’re sorry to hear about your experience, and we understand your concerns about subscription management. We're working on improving clarity during the sign-up process and making it easier to manage subscriptions. If you need further assistance, please reach out to us at [email protected] with your account email and, if possible, your order number, and we will gladly help resolve this for you. Sincerely, Effecto team

Response from Effecto· Oct 1, 2024

Dear user, Thank you for sharing your feedback regarding the Effecto app. We're sorry to hear about the issue you've encountered with your subscription. Our team is currently investigating this matter, and we are working hard to resolve the situation. Please include your account email and, if possible, your order number in your message when contacting [email protected] if you have any more questions. Sincerely, Effecto team

Response from Effecto· Sep 29, 2024

Dear Imogen, Thank you for your thoughtful feedback on the Effecto app. We appreciate your insights, especially regarding the challenges faced by individuals with ADHD and the need for more engaging content. Your suggestion about incorporating interactive activities and enhancing the visual aspect of the app is valuable, and we’ll be sure to pass this along to our development team as we continue to improve the app. Regarding your experience with the subscription, we apologize for any confusion and understand how overwhelming this can be. While it’s outlined in the policy, we are reviewing ways to make the cancellation process smoother, particularly for neurodivergent users. Your idea of adding reminders for renewals is an excellent point, and it’s something we will consider for future updates to improve transparency and user experience. If you need any further assistance or have additional feedback, please feel free to reach out to us. Kindly include your account email and, if possible, your order number in your message when contacting [email protected] for further resolution. Sincerely, Effecto team

Response from Effecto· Sep 27, 2024

Dear Jayashree, We sincerely apologize for the inconvenience you’ve experienced. We understand your concern regarding the unexpected charge, and we’re actively working on ensuring that this issue is resolved. It’s possible that there may have been a mix-up with the subscription process, and we want to investigate this further for you. Please include your account email and, if possible, your order number in your email when contacting us at [email protected] so that we can promptly assist you in resolving this matter. Sincerely, Effecto team

Response from Effecto· Sep 26, 2024

Dear Caroline, Thank you for bringing this to our attention, and we’re very sorry to hear about the frustration you've experienced with the Effecto app. We want to reassure you that we're working on resolving this issue. Based on your description, it sounds like you might have an active subscription with us directly through the Effecto app, even if it’s not connected with an Apple account. We take this very seriously, and we’d love to help resolve it as quickly as possible. Please email us at [email protected] with your account email and, if possible, your order number so we can investigate the issue and stop the charges. Sincerely, Effecto team