eFaxReviews of efax.com

I cannot cancel my subscription and cannot access my account. I need now to do back and forth automated emails just to cancel my account. At this point it seems on purpose

Our company was never happy with the Efax service. We were originally signed up for a plan that much too expensive for our rare use. Once we reduced the plan, there could be high charges for additional pages without clear warning. Beware, you will be charged for incoming junk faxes. Once we decided to switch to a new provider, we had difficulty porting out the number. Consensus continued the reoccurring charges on our credit card. Lastly, when the account was closed, we were charged a $40.00 as a port charge. The headquarters is in CA, but of course Customer Service is outsourced. When I called to question the $40.00 charge, the representative hung up on me.

If you want SPAM faxes every week - use eFax. We receive weekly SPAM faxes and they say they can't do anything about it.

I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important documents stored in the account. The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable. The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue. I would not recommend relying on this service for important business documents. Update: In response to eFax’s public reply, I contacted the email address they provided twice. Both times, I received only an automated response directing me back to the same phone and chat support channels that had already failed to resolve the issue. This public response gives the impression that eFax is offering additional assistance, but the provided email did not lead to any meaningful review or resolution. My account remains closed, I still do not have access to my stored documents, and the promised prorated refund has not been received. At this point, eFax has repeatedly redirected me between departments without taking responsibility or providing a real solution.

The service was impossible to cancel without calling or talking to someone. I was charged more than once because I was unable to get in touch with someone to cancel. When I did, they tried to push me to continue service offering me discounts. They have a no refund policy, although I had been trying to email and use the chat link that doesn't work on their cancel link, I was still charged another month. There are many other options out there. I wouldn't use this service again.

So I went online to try to sign up for eFax over the internet and his company came up first as a sponsor. Should have been a red flag. I signed up but didn't use their product realizing just didn't seem Legit To Me so I went to the cancellation button and it wouldn't let me cancel. After several times of trying to get a hold of them and using their callback feature which they don't call back I try to get my money refunded. They said they don't refund the money even though you've never used their product. If I could give a negative I would.

Update: The company has finally reached out to me. After multiple back-and-forth discussions, they finally forwarded my refund request to their finance department. However, they also dropped a caveat, stating: "As there is already a public negative review in place, it may not be favorable for your courtesy request." To me, this feels like an unethical attempt to pressure me into removing my review, which violates the spirit (and often the Terms of Service) of most review platforms. I will not be bribed or threatened into silence. Once my refund is fully processed, I will update my review to accurately reflect my entire experience—not because of their coercion, but because consumers deserve the full truth. Terrible customer service. They charged my account for one month when I cancelled the service it during the trial period, because they couldn't send the fax to the numbers that I tried. Contacted the customer service multiple times and asked for refund, but they pushed back multiple times, to take care of it, and now the time for disputing through credit card is over, and they don't care about it. Its a bait and switch scam service. Customer service is rude and unhelpful.

Absolutely horrendous service. Their game is clearly to get you to sign up and then keep incurring costs.