Edloe Finch Furniture Co.Reviews of edloefinch.com

I purchased the Edloe and Finch blue velvet sectional several months ago, and I don’t recommend. The sectional is beautiful, it’s a statement piece, and ties a room together. That being said, the material is NOT velvet, it’s a microfiber that imitates velvet, and it is not comfortable at all. I waited to write this review in hopes that the couch would soften, but it’s a thin cushion that is extremely firm. Not the worst couch by any means, great for a front room. My issue was the shipping and the fact that it isn’t real velvet which is 99% of why I spent the money on this versus a blue velvet couch at IKEA. The shipping was a nightmare, the tram kept saying rather than 2-weeks out like online had said, that it would be 4 weeks, then 6 weeks, then 8 weeks - yikes! I eventually got in in 6. That being said, the customer service was responsive throughout the process which was nice. Overall, beautiful and unique couch from afar, but not nearly the quality that is advertised up close. If you need a statement piece, I would consider elsewhere with higher quality materials for the price that’s charged here.

I ordered a couch back in April 2021. In mid-April, only half of my couch showed up. I notified the Edloe Finch team on April 17th. Mary Tupas confirmed that the rest of my couch should be showing up on April 19th. April 19th came and nothing was delivered. On April 26th, Mary Tupas confirmed via email that UPS did return the second box back to Edloe Finch, and that they'd send a replacement "as soon as possible." I was then passed to Janine Trinidad, who said they needed to confirm if the parts needed were available to ship. Obviously, this was concerning...they confirmed MY second box was returned to them. Why couldn't they just resend that same box? I understood that shipping has been complicated due to covid, so I was initially patient and understanding. Seca Bugash followed up with me on April 29th saying that they were still waiting on getting the necessary part back in stock, but it was expected to be available to ship the week of 5/19. This was obviously disappointing, but at least I had a date I could expect the rest of the couch. Or so I thought. I followed up on 5/20 asking if the rest of the couch shipped. Seca replied saying the replacement request had been sent to the warehouse, and they were doing their best to send me a replacement. Here's where things took a turn for the worse. I stated on 5/28 that I'd like a refund since they were unable to provide me with a timeframe for delivery. Seca replied on 5/28 that my couch was "already in process for shipping" and they were just waiting on a tracking number to be provided. This turned out to be a blatant lie. I followed up on 6/7 and asked for a refund again since I hadn't received any tracking information. On 6/10 Seca sent me a tracking number. I thought "Great! Finally!" Turns out the tracking number was just for a label that had been created; and had no real shipment associated with it. This was a sketchy tactic to keep me engaged. On 6/16, after I asked for another update, Seca said that my couch was "waiting to be picked up by their carrier" but hadn't shipped yet. I called Edloe Finch's customer service line, and they promised me the couch would be shipped by 6/22. The couch did not ship on that date. On 6/23 I sent an email asking Edloe Finch the obvious question - Do you even have the couch? Why can't you tell me when this is shipping? They followed up today and told me the item is now out of stock. Keep in mind, they promised SEVERAL times that the couch was "waiting to be picked up by carriers" or I was "in the shipping process." Just three days ago Seca said "we are pushing really hard to get all ready-to-go orders shipped asap." I was promised a shipping date 3 different times (not including the date the couch was originally supposed to show up). And now they're out of stock?! I can deal with shipping delays, but I'm baffled by the lack of honesty. They either don't want to deal with me anymore, or they never had the rest of my couch in stock the whole time. I will tell my friends, my friend's friends, and strangers on the street to avoid this company.

Unfortunately, my interactions with the customer support has left me feeling like this business is untrustworthy. I wouldn't recommend purchasing from Edloe Finch or Albany Park.

DO NOT ORDER FROM THIS COMPANY! I ordered a table in March. The website did not say anything about the table being on back order. After purchasing, I received a confirmation that stated my order would not ship until the end of April. I was willing to wait even though that seemed slightly ridiculous. The day the table was supposed to ship I received an email stating that there was a delay and my order would not ship until May 19. I received another email on May 19 stating that my order was delayed again it is now expected to ship in June. I called customer service and although the woman I spoke with was nice, she seemed to be just reading from a script and would give me no guarantee as to when my order would ship. She said they did not know when the table would arrive at their warehouse from the manufacturer. If a product is not in your warehouse, ready to ship, it should not be listed on a website for sale with no indication that it is not immediately available for shipping. I asked for compensation for this ridiculous delay and I was told she would get back to me on that. They charged my card the minute I ordered in March but can not give me a date for shipment. That is terrible business practice and no piece of furniture is worth this wait!

The furniture is decent. Getting it, on the other hand, feels nearly impossible. I've been waiting on dining chairs since November (it's April) and I just received a fourth email that they are again delayed until mid June. Customer service is less than helpful, and there is zero accountability on the company's end, or effort to make it right. I'd cancel the order if I didn't already assemble the dining table with arrived in December. Do not order from this company.

I purchased a Kali Modern Leather chair through the Edloe Finch website. After shipping delays, it arrived damaged (paint chipping from frame) and I wasn't impressed with the quality of the leather for the price. I immediately initiated a return as directed. I arranged for pickup though their logistics company (CEVA) and have photos of the paint chipping and documentation of the return slip/pickup. I called weeks later regarding a refund and was told, "it looks like the chair arrived to our warehouse today. Your refund will be processed shortly." How convenient. After another week and a half I followed up again to be told the same thing without refund, after a long process of having someone figure out my account details. We were told to dispute the claim through our credit card company, which we did. However, Edloe Finch had told our credit card company that the chair never arrived and to reprocess the payment. I called again and the CSR I spoke to verified (for the third time) that the chair was returned to their warehouse and to dispute the claim again. Another month passed and Edloe still denies the claim from AMEX. My husband followed up and was told there was a note from a senior management position saying, "Give us two more weeks to figure this out." Their own CSR was confused by the suspicious note. They praise their easy returns on their website, but this company has been terrible to deal with. I'm so disappointed!

Don’t buy anything from them. You’ll regret it. I have been waiting a month for my items that said they were in stock and ready to ship—and which they immediately charged me for—and the current status is: “We don’t know when you’ll have it.”

Don't buy from Albany Park/Edloe Finch! I am still waiting for the purchase of my sofa to be made right. NOT hassle free returns and the website is misleading. I posted a review but it has to be approved, so it won't show up as it is 2 stars. After being convinced it would be rectified before the return period was up, I agreed to work with them. After many calls, emails, and a video that was required in order to get any help, this is still ongoing. It is now 2 months since received and finally received a call indicating my problem was affecting other customers. Broken base that caused sofa to lift and tip on one side. I have received new base, but no communication for pickup of the old, which I said was required so I don't have to pay for disposal. Also I asked for a credit due to all the time this has caused me, and now having to unscrew all the legs and screw back in with new base(at least 2 hours). I am giving 2 vs. one as John in customer service has been courteous and I have still received responses. We will see if they follow through for pick up and a credit. You will be upset if you trust this company.