Great
430 reviews
Ecwid by LightspeedHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!
Ecwid by Lightspeed (ecwid.com) has 430 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
430 approved reviews, newest moderated first
Ciprian B.
Posted
I was scammed on ecwid with almost 7000£ by someone working for ecwid or pretending to work for ecwid, asking me to join ecwid and boost products for the merchants selling products online. Please, if someone have been robbed like me on ecwid platform can you help me to recover the money back? Thank you
Sa
Posted
A company scammed me $9000 using ecwid name… your so big company and you dont know someone is using your name website showing that you belongs to them Kindly enquiry about this website so people like me cant be robbed and hopefully i recovered my money I have their website link which i cant prove it here due to trustpilot privacy
Esther N.
Posted
Ecwid has functionalities just like any other platform out there. What they advertise so much on is being able to connect with Amazon, e-Bay, Instagram etc. NOTE However, once you get to connecting with these other platforms, they direct you to PAID 3rd party softwares, and only through then will you connect with these platforms they so much market themselves with. Additionally, if you have products with different sizes and want to connect with Facebook, each size variant will appear as a stand-alone listing. For example you're selling shoes and you've listed 10 different pairs, and each pair has 7 different sizes (say US 36-42). For a good platform, integrating with another platform should only give you the 10 pairs. But once you connect Ecwid to Facebook, you'll get each size for each pair as a separate listing, and with same photos per pair! That means your 10 listed pairs will be 70 listings on FB. Wow!
Jybe D.
Posted
Ecwid is an amazing product for me, and I don't understand why it received so much bad reviews. For me most of the e-commerce solution are between "OK and awful". Not really user-friendly, not really powerful when you try to dig it. My experience with Ecwid is currently really good. I work on Wordpress, using Ecwid plugin. The Ecwid back-end interface is really user-friendly for the person who has to use it to manage products and orders. And the front-end interface is solid too for the customer of the e-commerce. Ecwid provide most of the tools I need to manage a small to mid-range e-commerce. There are some little weaknesses with the "discount management system" (nothing unsolvable, but not as smooth as the rest of the product). The best part is that you can test Ecwid for free and test most of the features on the Instant Site (a free website generated by Ecwid) or on your own website (typically a Wordpress website). And I've spent a lot of time with the Help Support (usually via a chat, sometimes via email), and honestly, their support team is AMAZING, they are really competent. None of my question remained unanswered. I've found some bugs, and they worked to solve them in days, maybe weeks in the worst case. No e-commerce if perfect. Most of them are awful. And Ecwid is definitely the best choice for me in 2021-2022. Best regards! Jean-Baptiste
Patrick C.
Posted
Complete disaster site would not load properly ended cancelling and going with a different provider
Response from Ecwid by Lightspeed· Jan 11, 2022
Hi Patrick, Ecwid team is here. We are very sorry to hear that. We want to try our best to help you! As we couldn't find any Ecwid accounts associated with your name, so we couldn't check your store your store admin and store site to see what exactly happened. Could you please reach out to our team at [email protected] and explain in more detail what exactly wasn't loading properly? Please, also provide us with the details and give us your Ecwid store ID (here's how you can find it in the bottom left corner of your Ecwid admin: https://ecwid.d.pr/3o6hp7 ) or tell us the email address that you used to log in at my.ecwid.com. This would be really helpful. We will look into this for you and get back to you with additional information via email. We're looking forward to hearing from you. Thank you in advance, Patrick!
Celebrating Life B.
Posted
We are using ECWID for last 4 years and i must say this is the best Ecommerce store in the market. It has very powerful features and very friendly user interface. The mobile app works very efficiently and the most important part is the customer service , they are super fast to respond to any queries by email. I highly recommend ECWID to any start- up or even established business!
Louisa I.
Posted
Edit 2022: STILL NO SUPPORT - Beware UK sellers using Ecwid. This eCommerce platform charges VAT on Royal Mail for deliveries from the UK and to anywhere else using Royal Mail. This is completely incorrect - Royal Mail is a flat fee. You can't even recover the funds to return to the customer. This is poor for UK sellers, which makes think - are Ecwid committing HMRC VAT or tax fraud in the UK?
Response from Ecwid by Lightspeed· Dec 10, 2021
Hi! Ecwid team is here. We are very sorry to learn that we made you think this way about our service. We want to make sure that we provide the tools to the merchants that work correctly. To our regret, we couldn't find any Ecwid accounts associated with your name, so we couldn't check your store to see what exactly happened. Please, reach out to our team at [email protected] with the details and give us your Ecwid store ID (it is displayed in the bottom left corner of your Ecwid admin) or the email address that you use to log in at my.ecwid.com. We will look into this for you and get back to you with additional information via email. We await your response.
Tom
Posted
Any positive review is probably fake..I ordered something from a seller using their platform..never received anything..only to turn out (from my credit card company) that the address was a parking lot..So buyer beware of a platform that doesn't do any basic checks.
