Eco Shield Pest ControlReviews of ecoshieldpest.com

We tried to cancel our service contract after a full year. I received a call from a representative that would not speak with me because I was not the "account holder". I explained I was co-owner of the house and property but he would not deal with me, claiming it was "company policy". Still waiting for confirmation of cancellation. This service is very overpriced with very limited "service". Much of their contact is automated and response time slow. I do not recommend them.

Buyer's beware, THEY WILL CHARGE A $150 CANCELLATION FEE!!! I had the unfortunate experience dealing with this company. Trust the reviews they are awful. Truly terrible customer service, you will never be able to contact them once they have your money which is laughable considering the price they charge (they are one of the more expensive companies out there). I tried to set up a follow-up top deal with an influx of bugs and spiders after their initial visit. Got a confirmation that they would send someone out. Took time off work to be here for them to spray inside, only for them to send an automated call informing me of them cancelling said appointment. Fair, things happen and they rescheduled for the weekend, so I could be here when they arrived. When the window came and went I called to rescheduled and they reassured me a tech would be out by the end of the day. I then received another automated message informing me my appointment would be rescheduled. You can guess where this is going. I tried and failed at least 8 times over the span of 3 days to call into their office (not on the weekend) to get someone out here to contain the out of control spiders and bugs that were now in my house, only to get ghosted. No one would answer my calls or even call me back after leaving a message. Once I decided enough was enough and tried to cancel, the process to cancel service was a nightmare. I was pressured non stop to keep them and they would reduce the price of their non-existent service. The funniest part was when I agreed to this, they tried calling the scheduling line to confirm a new tech would be coming out. They tried calling twice and you wouldn't believe it, they couldn't get through to them either! Suffice to say, this was the final stray. I had to reiterate several times I would like to cancel and they put me on hold, transferred me to different lines and all the typical scummy business tactics to avoid cancelling. Once I finally could talk to someone I just told them to cancel and hung up. They then had the audacity to charge me not only for cancelling or their "Annual Commitment Fee" they tried charging me for a second month too! Please do not use these people, go with literally any other company!!!!

Salesman knocked on our door and gave me their sales speech , everytime I said no they agreed to lower their price which they never did but that's not my issue, we do have field mice where I live and all my neighbors have black bait boxes outside their property so I agreed, their technician did come out that same day and sprayed for insects, at the end he apologized since he had no more bait boxes and promised to set them up the next few days, and as you may guess this never happened, after several call about a month later a second technician came out when I was not home and again no bait boxes set up, later a third tech came out and once again nothing, finally I went out and checked some smaller steel bait boxes that I set out about a year earlier, these boxes are impossible to miss, not hidden and in the opened, I opened them and they were full of dead mice skeletons and a total mess, I do have pictures, not one of their 3 tech's bothered to even check them,bottom line Echo's home office and their local Frederick office in Colorado refused to take care of anything, I did stopped service, out $358.00 and they had the nerve to charge me an additional termination fee of $150.00 and after 2-3 more calls they finally waived in addition their management never made any effort to correct this situation they just took my money an ran!

Literally steal money. We canceled our service 1 month after paying for 2 months. So we still had 1 month left we paid for. We called asked to get a refund for the 1 months since we canceled. They said no it was already paid. So then we asked ok that’s fine, can we schedule our service for the month since we paid for it. They said no you canceled. So I paid and can’t get a refund, but also can’t get service? So they stole a month worth. How is this practice not asking for a lawsuit. Then they called us threatening collections.

Terrible customer service. Job only half finished and no response to inquiries. Delaware.

So Mr.Thomas he say his last starts in Arizona he has the worse customer experience ever I asked for his Boss he told he owed it there was no one I could talk to and could do nothing be done about what I paid for at the beginning and nothing I paid for was done he basically told me he can’t do nothing he could 400.00 off of what I was charged for I did not ask for he is rudest person in Arizona location please forward this call so you can hear hear

Very unhappy! They told us we would get a year of service for a special price of $219, however they failed to tell us it was 5 payments if $219. When we called to cancel they were no help and threatened us that they would send our account to collections if we did not pay. I will never do business with a neighborhood drop by again! Liars and cheats!

Simon saleperson asked for my concerns. Told him ticks in back yard where grandkids swim play and hang out. ants in gravel drriveway. kept seeing ants everytime i stepped out of my truck after first treatment. I was home for hatchling service. never went into rear yard. Never took care of ants in drive never did anything for ticks. what the ants in the drive cant make it into the back. does the stuff you put in the front kill the ticks in the back. now you tell me your only treating around the foundation and they didnt go all the way around. i dont know how helpful this all been, i still see ANTS and TICKS