Echelon FitnessReviews of echelonfit.com

subscription is a scam with no ways to cancel. I clearly canceled my subscription on the website yet still got charged with $400 annual membership. Tried contact them and all communication went into a unresponsive blackhole.

I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.

I signed up for live classes. Last Tuesday an Encore. Sunday an Encore, Tuesday an Encore and looking ahead Sunday an Encore again. This is unacceptable. I belong to a gym too so I am spending less time at home which I really do not want to do on Sundays

Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card. When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal." Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

I purchased a bike from Echelon in September last year. Since that time we have had to contact support in an attempt to resolve a constant squeaking noise. The first visit blamed ‘alignment’ of the belt, the second visit blamed a loose pedal (!) and today exactly the same issue. Genuinely wish we had paid the extra to go for a more reputable brand.

If I could leave a negative number I would! Horrible customer service!! Ordered 2 bikes mid December. When we finally received one bike mid January box was trashed Echelon said it should be fine. We had to fight to get the second bike which finally came in Feb We paid 300.00 for each bike (600.00) for delivery and set up. Delivery was supposed to be signature upon delivery that did not happen. We moved each bike into the garage (when we realized each was delivered with no signature) the bikes are still sitting in the garage waiting for Echelon to set up service to get them put together and rideable. Again $600.00 for nothing. PLEASE DON'T BUY BIKES FROM THIS COMPANY!!

They will try and steal your money. Although the app says "cancel anytime" you cannot. You have to go through customer service, during business hours, and they will charge you for 12 months and make a refund near impossible. You should not have to sign up for an annual program just to use the damn bike. It's modern day fraud and theft. I would not recommend them. Go get a different bike literally anywhere else.

I purchased a treadmill from them and it smells like the wires are burning when used more than 30 minutes. I reached out within the 1 year warranty and we’re going on 2 months now and they say they haven’t heard back from their escalation team about a replacement. I’ve asked for a manager and they say one will call me back (it’s been 2 weeks and no call). Buyer beware!