EazeReviews of eaze.com

HORRIBLE customer service experience and “EAZE” is a joke of a name given all the time I’ve wasted trying to place an order only to have my account “suspended” with no explanation after I couldn’t answer a phone call they didn’t tell me they were going to make to “verify information” according to an email they sent that I couldn’t reply to. When I tried to cal the umber back, It wouldn’t even connect me to anyone. This was SUCH a waste of time. AVOID THIS COMPANY AT ALL COSTS.

We order from Eaze only because Clever Tree, an actually competent cannabis delivery company, closed. Eaze routinely takes hours to deliver, no matter how early you order, gives wildly inaccurate delivery estimates, and cuts it as close as they can to the legal 10 pm delivery cutoff. Tonight is the second time our order was cancelled past 10 pm and is the absolute last straw: we ordered at 5 pm, we were given a delivery estimate of 7:45 to 8:05 pm, then were sent a text at 9:45 pm that our order will be there in 15 minutes. We just now received a text, at 10:15, that our order will not be delivered. I understand if they have an overflow of orders, especially around the holidays, but taking five hours to deliver is ridiculous in itself—and giving us next to zero notice that they can’t even deliver an order placed a full four hours before their store’s ordering cut off time is inexcusable. Eaze is an unprofessional, dishonest, wretched sham of a company and I’m furious they’ve wasted our time to this extent this many times. DO NOT USE. You will be sorry.

Honestly, if I could give them a zero I would, and I would highly encourage anyone who is complaining on this platform to complain across multiple platforms including the BBB--seriously. This company is a repeat offender and is most consistent in business at being unaccountable. I've literally been giving feedback to this company since 2018---yes that's right--3 years. I thought today, hey let me give them a chance, after 3 years, something must be better right?! Wrong. This last issue is the reason why I am now sharing my feedback: I ordered from Eaze spending $393 for a delivery at 8:08PM on Saturday 3/20/21. The order was initially set to be delivered and was communicated to me to be delivered between 9:20 and 9:45, then the order updated with a time after 10PM, which was then confirmed by the customer service representative, that the order would indeed be coming after 10PM, which is not legally compliant. Then the order was cancelled, once everyone caught up to the fact that it was not legal---but this was only after I outreached personally to them. In addition to this negligence and misrepresentation, the customer service representative left the conversation after saying I was not "fully charged" for an order that never arrived. This is simply fraud. Fraudulent. Negligent. Incompetent. Avoid at all costs.

Hey all - quick PSA. Apparently when you refer your friends, their name and phone number (and who knows what else) get sold to some spam artist, and they will get weird spammy text messages day after day. Half are “eaze” related, the other half are mystery links to “URGENT” Amazon orders that “need to be reviewed.” Can’t say much about their service, but their marketing is trash and they need to be stopped.

I received an expired (exp. date printed on back) vape cartridge. The oil inside was separated and clearly looked rancid. Customer service reps had the audacity to tell me that this printed date wasn't an expiration date but a mere suggestion from the manufacturer and they would not replace the product. Why is this giant delivery service selling expired products and pretending like that's normal? This has the potential to be dangerous. AVOID, GRASSDOOR HAS GREAT CUSTOMER SERVICE and first time deals too!

The service is unreliable, orders can be canceled moments before delivery after you've been waiting. Live chat does not have the power to help. Small credits can be issued for your inconvenience but they can't or won't do anything to help you get the order that was minutes from delivery before it was cancelled. I wish they still cared about their customers, I'm afriad that those days are past.

Offered a $40 promotional credit for referrals who ordered before July 31, 2019, per their email: "It’s summertime and we want to celebrate with you! For a limited time only, you can earn double the credit for each friend you refer who orders with Eaze Wellness. That's $40 for each friend that signs up and makes a purchase between July 17 and July 31." My referral purchased an order prior to that date and it was delivered on August 1. I got the first half of the bonus, a $20 credit. When I contacted Eaze Wellness about the missing other half after a week, they said the order was not eligible because it was not *delivered* by July 31. That's not what their email stated. Customer service refused to help except that they'd relay my complaint about the misleading email to their "trust and safety team." Eaze Wellness also has a tendency to remove products without warning. So if there's something you like, stock up on it, because their self-proclaimed best sellers may be missing a week later. They get two stars because their shipping is fast and some of their products are affordable.