Average
34 reviews
CratefulHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Prepared by award-winning chefs and renowned nutritionists, Crateful delivers organic, healthy, perfectly balanced meals plans to your door daily.
Crateful (eatcrateful.com) has 34 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
34 approved reviews, newest moderated first
Ts
Posted
Food was worse than airplane food - when They used to serve hot meals.
Response from Crateful· Jan 11, 2018
We're sorry to hear you didn't enjoy your meals. Thank you for your feedback, we're constantly looking to improve. CRATEFUL
LSCC
Posted
I tried this service for a week and received several dishes with an allergen that I had specified that I have an anaphylactic reaction to. When I later gave this feedback in a survey, I was made to feel like it was my fault that I didn't give immediate feedback. Wow, the customer service really is poor.
Response from Crateful· Jan 11, 2018
I'm sorry to hear that you received restrictions in your meal. This of course shouldn't have happened and we do take your restrictions seriously. We sincerely apologize you had this experience. If a client has an issue with the meal they've received, we want to know right away so we can look into the issue and fix it! We can only address the issues we know about which is why we want to know as soon as possible :) CRATEFUL
KL
Posted
Beyond expectation—truly amazing food! Beautifully presented with incredible flavors in each extremely high quality healthy meal. An amazing way to achieve fitness goals without giving up enjoying food.
Response from Crateful· Jan 11, 2018
Thank you for your kind words! CRATEFUL
Kim
Posted
Great customer service. Food is decent, usually tasty, but menu repeats quite a bit. Sometimes drivers forget the gate key but generally this is a good service for those who can afford prepared meals. It is more costly than eating out but yo pay for the convenience.
Response from Crateful· Jan 4, 2018
Hi Kim, Thank you for your kind review and feedback. We are always striving to give you the best experience! best, CRATEFUL
Erika
Posted
I’ve tried a few different ready-made meal delivery services, and my boyfriend and I really like Crateful. The only reason I gave it 4 stars is because the restrictions aren’t followed sometimes, but overall it’s a great service.
Response from Crateful· Jan 4, 2018
Hi Erika, Thank you for your great review! We are constantly working to improve the restrictions in the meals. best, CRATEFUL
Mr G.
Posted
excellent quality
Response from Crateful· Jan 4, 2018
Thank you for your kind words Mr. Guarna! - CRATEFUL
Adam C.
Posted
Food is inconsistent We use m-f lunch and dinner Mindful & wonderful. 4 dishes per day 20% of the time not edible 20% of the time ok 50% of the time very good 10% of the time excellent Proteins can be cut in weird pieces Parts left out Over oiled Over salted It seems Chef is on / off/ off/off/on
Response from Crateful· Jan 4, 2018
Hi Adam, Thank you for your feedback. Thank you for being a long time valued Crateful customer! We've recently implemented new procedures to give more consistency in the meals you receive, along with a menu revamp in our partnership with award winning Chef Luciano. We appreciate the feedback and have sent the information along to our kitchen team. best, CRATEFUL
Courtney & F.
Posted
Beautiful fresh meals that we looked forward to daily! They adhered to all dietary issues and took good care of us. Wonderful folks!
Response from Crateful· Jan 4, 2018
Dear Courtney + Frank, Thank you for your amazing review! best, CRATEFUL
