Average
684 reviews
EasyshipHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.
Easyship (easyship.com) has 684 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
684 approved reviews, newest moderated first
Siobhan C.
Posted
Finematter's partnership with Easyship has been a massive success so far! The integration and set-up was painless, and we were up and running within a couple of days. Easyship's platform has made it a lot easier, and efficient, to scale our jewellery business globally.
Pospa
Posted
Avoid this company!! They are working with sellers to charge absurdly high fees to the receiving customer, resulting in unreasonably high fees making recipients feel like they’re being scammed. Your reputation will be impacted when working with this company, low customer satisfaction will be projected on you for choosing to work with easyship.
Response from Easyship· Oct 2, 2023
Hi there, Thank you for your feedback, I'm sorry for the inconvenience but I think there has been some confusion about how the Crowdfunding process works. The shipping estimation provided is selected by the crowdfunding business, and in this case is broken down to include shipping + DDP Handling fees + Import fee. You are paying VAT for the goods to enter the country; Shipping Cost Fuel Surcharge Import Tax Charge = Total Cost We hope this helps clear things up! Easyship
Markus
Posted
Since implementing and getting to know Easyship our experience is great! Seamless integration with Shopify & 3PL for fulfilment. Chris is a great relations manager and very understanding of our business. Can recommend.
Joe
Posted
Easyship functions well and my rep, Conor, has always been willing to brainstorm solutions for our unique business model. One area for improvement are proactively communicating updates and changes to their platform before making changes.
Karen D.
Posted
I would like to commend Aishah of Easyship Customer Support for her amazing assistance. She is always proactive and helpful. Keep up the good job Aishah!
Zaira
Posted
Very good reliable company for those who ship often. If there are problems with couriers you can get live chat help. I want to personally thank Tracie for a very professional customer support.
Jorge R.
Posted
Do not use this company. At first their prices seem competitive but they may withdraw more funds from your account later. I used Easyship to send an office printer from Essendon VIC to Perth WA. The parcel contained nothing more than an office printer. The parcel was weighed and sized properly and it came in at a very conservative 14kg’s. On the 14th of June 2023 I was charged AUD$45.41for this service which was very reasonable at the time. However though on the 28th of July 2023 (more than a month later….pffft) Easyship deducted another AUD $42.77 from our account on this basis“Dangerous goods surcharge and Shipment weight adjustment”. When I questioned this second charge Easyship were quick to respond with why I was overcharged, but once I complained and requested a review of this overcharge all communication stopped. I can assure you there was nothing dangerous about the parcel and this extra 3kg’s of weight from the original declaration is absurd. My suggestion, steer clear from Easyship at all costs if you don’t like nasty surprises.
Response from Easyship· Sep 6, 2023
Hi Jorge, Thank you for your feedback As we've tried to explain, adjustments are not applied by ourselves at Easyship, but rather by the courier when inaccurate dimensions are used for a package. Again, we always look to fight for our clients and dispute this with their chosen courier when it is possible to do so, but without proper proof or evidence, a claim can be challenging. Without this information, very few claims filed are approved. This means that most of the time, the couriers' measurements are found to be correct and, overall, reliable due to the audited measuring processes. We're sorry for any misunderstanding or inconvenience caused. Easyship
Mark K.
Posted
Brandon, thanks for the help and efforts to get this all cleaned up. I understand it was not originally an EasyShip problem, but UPS , and as my agent, you did a great job of fixing the problem and getting the refund. And yes, I would happy to express this , not only in this email, but by your customer satisfaction program site or records. How do I give you an A plus rating for listening and then taking the extra effort to make things right???
