Excellent
394 reviews
East Coast Collector's ServiceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We specialize in the handling of your items to be authentically autographed by your favorite celebrities & athletes at paid events & private signings.
East Coast Collector's Service (eastcoastcollectorsservice.com) has 394 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
394 approved reviews, newest moderated first
Leslie F.
Posted
Thank you so much! Just received my shannen doherty autograph from last weekend's 90s con. Perfect condition, exactly what I asked, quick. Couldn't have made it any easier!
Response from East Coast Collector's Service· Sep 26, 2023
Glad your item arrived safe! Enjoy!!
Molly
Posted
The process was easy and the signed photos came back to me quickly! Great customer service as well!
Response from East Coast Collector's Service· Sep 26, 2023
Glad your item arrived safe! Enjoy!!
Jason N.
Posted
The Good: Website ordering was easy with plenty of options. A staggering number of pen options to match exactly the type of aesthetic you are looking for. My send-in item was returned promptly after the signing. The autograph signature was solid with the paint marker obviously well-primed and not dull. Prompt replies to email questions. The Bad: The sealed action figure I sent was well-prepared and I was careful to protect the card back. The condition of these additional precautions upon return made me thankful I took the extra steps to protect it. The figure and card back itself were damage free as a result. The Ugly: It was under $7 for me to ship USPS, but I was charged $20 for return by UPS. When asked, the owner explained it was due to the "time" it took to place my figure in the same box I sent it in. It's a shame, honestly, as I feel this cheapens the perception of the business and my experience as a whole. This felt like I was being lied to and stolen from after already paying a significant fee for the service I requested and paid for. The original purchase receipt for this fee indicates "Ship by Weight" which further adds to this feeling of deceitfulness. A refund of the difference that was actually paid was refused.
Response from East Coast Collector's Service· Sep 25, 2023
We are happy you received your item perfectly signed and in great condition less than a week after a convention signing which we were traveling for. It's unfortunate you take issue with $20 for shipping of an action figure which we shipped UPS and was cetainly not under $7 to ship. Our shipping and handling fees are paid in advance by customers when placing an order, and we are less expensive than any other company when it comes to shipping/handling. Additionally, we often replace packaging when needed and also refund/credit shipping costs when we feel it is excessive due to numerous items shipping together... but asking us for a refund in shipping costs to save $5 after you received your item in great condition is not taking into account what actual costs actually are. Enjoy your item, glad it arrived safe, sound and perfectly autographed.
john J.
Posted
I have dealt with Chris mostly heis always very professional and answers any questions quickly
Response from East Coast Collector's Service· Sep 29, 2023
Glad your items always arrive safely! Enjoy!
Jeffrey K.
Posted
Communication was great. Service was very professional. Everything was handled with care. Extremely happy with final product.
Response from East Coast Collector's Service· Sep 29, 2023
Glad your item arrived safely! Enjoy!
Allan M.
Posted
Quick/easy instructions and great communication
Response from East Coast Collector's Service· Sep 29, 2023
Glad your items arrived safely! Enjoy!
Cierra
Posted
Overall I was happy with the service however when I received my order there was a sticky note stuck to my art print. Please do not put sticky notes on photo paper
Response from East Coast Collector's Service· Sep 9, 2023
Glad you items arrived signed perfectly and in safe condition. Post it notes are required to be on all send in items so we know how to have each signed with customer specifications & requests. With handling 1000s of items per year it would be impossible to look up each order individually as a signer is signing them, which is why an item must be labeled properly. This is standard procedure for every send in company.
Christopher De S.
Posted
Good reputable company. Return my item and my money when the celebrity guest didn’t appear.
