DYUReviews of dyucycle.com

Bicycles
310 Alder Road Dover, DE 19904, Dover, Delaware

Write a review Directions Website

3.7

Average

198 reviews

DYU3.7Average

Write a review

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About DYU

DYU is a brand under the Netherlands Dayu Intelligent Mobility Technology, the parent company of DYU, which has sold over 1,000,000 smart electric bicycles worldwide. DYU sells its own models of bicycles, as well as accessories and peripheral products for electric bicycles. Riders from over 60 countries are enjoying the riding experience offered by DYU!

DYU (dyucycle.com) has 198 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.

Also known as: dyucycle.com
Website: dyucycle.com
Category: Bicycles
Location: Dover, Delaware
Listed on Rated Honest: 2026

More in Bicycles

Directions Write a review

Onur Halit Kasikci (.

Posted Sep 15, 2025

DYU A16 - middelmatig brouwkwaliteit, oké service

Edit: inmiddels heb ik na weken contact onderdelen toegestuurd gekregen waarmee ik de fiets weer werkend heb gekregen. Ik moest wel zelf een display aanschaffen. Van 1 naar 3 sterrenk ——— Op 16 juni 2025 kochten wij een DYU A16. Mijn zoon had hier drie jaar voor gespaard, maar het plezier was helaas van korte duur. De fiets kwam al binnen met een verbogen remschijf, die ik direct heb moeten vervangen. Na een paar ritten gaven de remmen opnieuw problemen en moest ik ze telkens weer afstellen. Eén rit in de regen was genoeg om het display kapot te maken en na drie ritten begaf ook de gashendel het. De fiets is inmiddels uit het assortiment, wat veel zegt over de kwaliteit. Binnen enkele maanden viel hij letterlijk uit elkaar. Doe jezelf een plezier en kies een ander merk. DYU, test jullie fietsen alsjeblieft beter voordat jullie ze op de markt brengen.

Response from DYU· Sep 3, 2026

Hi Onur Halit Kasikci, Thank you for sharing your feedback, and we deeply apologize for the delayed response here on Trustpilot. We are truly sorry to hear about the multiple issues you experienced with the A16, especially knowing your son saved up for three years to buy it. We fully understand how disappointing this must have been for him. We take quality control, waterproofing, and component safety very seriously. As we cannot locate an order directly under your review profile, could you please email us at [email protected] with your Order Number and purchase details? We want to ensure that your warranty request was handled properly and see how we can assist you with any remaining needs for your bike. Warm regards, DYU Customer Care Team

About DYU

DYU (dyucycle.com) has 198 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.

Also known as: dyucycle.com
Website: dyucycle.com
Category: Bicycles
Location: Dover, Delaware
Listed on Rated Honest: 2026

DYU reviews

198 approved reviews, newest moderated first

Baaroun S.
Posted Sep 24, 2025
J’ai commandé une batterie arrivée en…
J’ai commandé une batterie arrivée en 15j matériel conforme pour un ancien vélo qui fonctionne tjrs bien merci
Wendy S.
Posted Sep 24, 2025
Mon colis a été retourner à cause d’un…
Mon colis a été retourner à cause d’un problème de poids alors que j’ai commander en avancer pour lavoir à une date précise, le service client n’est pas joignable et le numéro whatsapp ne fonctionne pas , à deux doigt de me demander si c’est pas une arnaque
Response from DYU· Sep 3, 2026
Hi Wendy Stoll, Thank you for your review, and we deeply apologize for the delayed reply here as well as the frustration caused when your package was returned by the carrier. We have located your order . Delivery issues due to courier weight limits are very rare, but we deeply regret how it impacted your scheduled plans and caused communication difficulties at the time. We hope our support team was able to resolve this for you by re-shipping your order or processing a full refund. If you have any remaining questions or need further assistance, please feel free to reach out to us at [email protected]. Warm regards, DYU Customer Care Team
Ester G.
Posted Sep 23, 2025
NON COMPRATE ASSOLUTAMENTE LE BICI DYU!
NON COMPRATE ASSOLUTAMENTE LE BICI DYU! Dopo appena un mese la batteria si è rotta, e invece di risolvere il problema, hanno iniziato a farmi mille domande come se fossi io il tecnico! Assistenza inesistente in Italia, zero supporto, solo perdite di tempo. Una vera truffa.
Response from DYU· Sep 3, 2026
Hi Ester Gennari, Thank you for sharing your feedback, and we sincerely apologize for the delayed reply here as well as the frustration you experienced with your battery inquiry. Asking technical questions during initial support is intended to help us pinpoint battery and connection issues quickly to send the correct replacement parts. However, we deeply regret if this felt overwhelming or unhelpful. As we cannot locate an order directly under your profile name, could you please email us at [email protected] with your Order Number and purchase details? We want to confirm whether your warranty claim was fully resolved and assist you with any remaining needs. Warm regards, DYU Customer Care Team
Sándor N.
Posted Sep 22, 2025
All ok
All ok, perfect.
József B.
Posted Sep 16, 2025
Gyors szállítás
Gyors szállítás.
Onur Halit Kasikci (.
Posted Sep 15, 2025
DYU A16 - middelmatig brouwkwaliteit, oké service
Edit: inmiddels heb ik na weken contact onderdelen toegestuurd gekregen waarmee ik de fiets weer werkend heb gekregen. Ik moest wel zelf een display aanschaffen. Van 1 naar 3 sterrenk ——— Op 16 juni 2025 kochten wij een DYU A16. Mijn zoon had hier drie jaar voor gespaard, maar het plezier was helaas van korte duur. De fiets kwam al binnen met een verbogen remschijf, die ik direct heb moeten vervangen. Na een paar ritten gaven de remmen opnieuw problemen en moest ik ze telkens weer afstellen. Eén rit in de regen was genoeg om het display kapot te maken en na drie ritten begaf ook de gashendel het. De fiets is inmiddels uit het assortiment, wat veel zegt over de kwaliteit. Binnen enkele maanden viel hij letterlijk uit elkaar. Doe jezelf een plezier en kies een ander merk. DYU, test jullie fietsen alsjeblieft beter voordat jullie ze op de markt brengen.
Response from DYU· Sep 3, 2026
Hi Onur Halit Kasikci, Thank you for sharing your feedback, and we deeply apologize for the delayed response here on Trustpilot. We are truly sorry to hear about the multiple issues you experienced with the A16, especially knowing your son saved up for three years to buy it. We fully understand how disappointing this must have been for him. We take quality control, waterproofing, and component safety very seriously. As we cannot locate an order directly under your review profile, could you please email us at [email protected] with your Order Number and purchase details? We want to ensure that your warranty request was handled properly and see how we can assist you with any remaining needs for your bike. Warm regards, DYU Customer Care Team
Jose B.
Posted Sep 12, 2025
Amazing ebike
I found dyu ebike very trusting and powerful motor great experience
Akbar N.
Posted Sep 10, 2025
Rigtig god handel
Rigtig god handel

DYUReviews of dyucycle.com

Rating breakdown

What customers rate

About DYU

More in Bicycles

Journey Bikes

jefe.bike

Celestial Cycles OKC

Biky Bikes Corp.

DYUReviews of dyucycle.com

Rating breakdown

What customers rate

DYU reviews

J’ai commandé une batterie arrivée en…

Mon colis a été retourner à cause d’un…

NON COMPRATE ASSOLUTAMENTE LE BICI DYU!

All ok

Gyors szállítás

DYU A16 - middelmatig brouwkwaliteit, oké service

Amazing ebike

Rigtig god handel

About DYU

More in Bicycles

Journey Bikes

jefe.bike

Celestial Cycles OKC

Biky Bikes Corp.

DYU reviews

J’ai commandé une batterie arrivée en…

Mon colis a été retourner à cause d’un…

NON COMPRATE ASSOLUTAMENTE LE BICI DYU!

All ok

Gyors szállítás

DYU A16 - middelmatig brouwkwaliteit, oké service

Amazing ebike

Rigtig god handel