Dutch VetReviews of dutch.com

Response from Dutch Vet· Jan 16, 2026

Thank you for your feedback. We want to clarify that we do not offer a monthly service or charge $65 per month. Our membership is a single flat annual fee, which provides unlimited vet advice for a full year. When broken down, that annual cost can be as little as $8 per month, but there are no per-visit fees and no monthly billing. This information is outlined during signup, and we’re sorry if it wasn’t clear at the time you reviewed it. We appreciate you sharing your experience and are always working to make our pricing and messaging as transparent as possible.

Response from Dutch Vet· Jan 16, 2026

Thank you for sharing your experience. We want to clarify a few important points so expectations are clear for future pet parents. Our service is not intended for urgent or emergency needs. If a pet requires immediate care, we always recommend visiting an in-person veterinary clinic or emergency hospital. Appointment availability, especially on weekends, can vary based on demand. Regarding prescriptions: after a consultation, medications can be fulfilled in a few ways. We offer free standard shipping, optional rush shipping, or prescription transfers to a local pharmacy or veterinary clinic. Most transfers are processed the same day, though we provide a timeframe in case queues fluctuate. A small processing fee may apply depending on the option selected. Our veterinarians aim to be efficient while still providing quality care and guidance, and we’re sorry if the pace of your visit felt rushed. We appreciate this feedback and will continue working to improve communication and the overall experience for our members.

Response from Dutch Vet· Jan 16, 2026

Thank you for sharing your experience and for your initial kind words about our veterinarian, we’re glad we were able to get your kitten seen quickly and start a treatment plan. We’d like to clarify a few points regarding your updated concerns. Your medication order was placed on 1/13/26 and delivered on 1/15/26, which is within our stated 1–3 business day timeframe for rush shipping. Tracking information was sent once the order was processed. We do see that you reached out through multiple channels in a short period of time. Please note that our support team responds to inquiries in the order they are received, and sending multiple messages can move the request to the bottom of the queue. When our team responded, we replied via the most recent channel used and provided the tracking details there. We offer phone, email, SMS, and chat support, all of which are actively monitored by our team. Responses are handled in the order inquiries are received, and while we strive to reply as quickly as possible, response times may vary during high-volume periods. We understand how stressful it can be when waiting on medication and appreciate your patience. We’re always reviewing feedback to improve communication and the overall experience, and we thank you for bringing this to our attention.

Response from Dutch Vet· Jan 16, 2026

Thank you for sharing your experience. We’re glad to hear the veterinary visit itself went well, and we’re truly sorry for the frustration you experienced afterward. We’d like to clarify the order timeline. Your medication order was placed on 1/12/26 and delivered on 1/14/26, which falls within our stated 1–3 business day timeframe for expedited shipping. Due to the difficulties you had reaching our support team, we also refunded the rush shipping fee as a courtesy. We did see that you reached out through multiple support channels. Please note that all tickets are answered in the order they are received, and sending multiple inquiries can move a request to the bottom of the queue. While this process helps keep things fair, we understand how stressful delays can feel when your pet needs care. We’re sorry that this experience caused inconvenience and impacted your confidence in our service. Your feedback has been shared internally, and we appreciate you taking the time to let us know where we can improve.

Response from Dutch Vet· Jan 12, 2026

Thank you for sharing your feedback. We’re sorry for the delay you experienced and understand how concerning it can be when a pet needs timely medication. We have been experiencing a higher than normal volume of inquiries, which has affected response times. We’ve reached out to you here to gather more details so we can look into this further and better understand what may have happened with the prescription transfer. We appreciate you bringing this to our attention and look forward to connecting to review this further.

Response from Dutch Vet· Jan 9, 2026

We’re really sorry to hear about this experience, we understand how stressful it can be when medication for your pet is delayed. We’ve reached out here to get your details so we can research what’s going on and get you taken care of as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we look into this.

Response from Dutch Vet· Jan 9, 2026

Hi there, we’re really sorry to hear about your experience and understand how frustrating that must have been. We want to clarify that Dutch appointments are conducted via a Zoom video call, not a phone call. When you book an appointment, you’re sent a link to join the Zoom visit directly with the veterinarian at your scheduled time. That said, we absolutely want to look into what happened here and make this right. We’ve reached out to get more details, and we encourage you to contact us at [email protected] and reference this review so our Care Team can review your account and get you taken care of as quickly as possible. We appreciate you bringing this to our attention and look forward to resolving this for you.