Dunkin' DonutsReviews of dunkindonuts.com

1 Star - Unwelcoming and Discriminatory Treatment Location: Eli Whitney Dr I’ve been a Dunkin’ customer for years, but my recent experiences at this location have been deeply disappointing and frankly dehumanizing. Wednesday Incident: I arrived at 5 AM before my shift as an RBT (Registered Behavior Technician). I realized I’d forgotten my wallet and politely asked if I could get a black coffee, explaining my situation. The store manager declined, which I completely understood - it’s her job to follow company policy. No hard feelings. I sat down at one of the tables to start work until my office opened. Immediately, the manager aggressively reminded me I had “15 minutes to leave” since I didn’t purchase anything. I respected that, packed up, and left without issue. Thursday Incident - Where Things Got Unacceptable: The next day, I returned at 5 AM - this time WITH my wallet. I purchased a caramel macchiato and sat down to work on my laptop for about 30 minutes before heading to my job working with children with autism. Before my laptop even connected to the WiFi, the same manager approached me with a hostile tone, telling me I had “10 minutes and then you need to leave.” I had just purchased a drink. I politely explained that I’m a paying customer and have the right to sit and enjoy my coffee, just like at any other coffee shop. Instead of de-escalating, she raised her voice well above conversational level and continued berating me in front of other customers. When I asked for her name to file a complaint, she refused to provide it and deflected with “Why do you need my name?” The Real Issue: If Dunkin’ doesn’t want customers sitting in the store, remove the tables and chairs. You can’t have seating areas and then harass paying customers for using them. This manager’s aggressive, disrespectful approach made me feel less than human - and I’ve worked customer service for years, so I understand the challenges. In 20 years in this country, I’ve never been treated this poorly by any service worker. This isn’t about policy enforcement - it’s about basic human decency and respect for paying customers. I will not be returning to this location and cannot recommend it to anyone who values respectful customer service.

Coffee was too hot and old. Not fresh. Donuts were ok. I prefer other brands now

january 29 9 am they need to check the cameras. a lady mid 40s brown hair clearly high on drugs created a scene and of course blamed the customers. she claimed to be the manager she is extremely rude and you cant even ask questions without her clearly hating her life her job just evil and ugly. no other employee stepped in so you can tell there is a serious issue here with the managers penny and her other manager i speak of just horrible people, she bragged about being in the food industry for 25 plus years as if its a gold medal to treat people horrible. do routine drug test, check cameras and food labeling. hold all employees accountable. the service is bad and the quality of any food besides the donuts are trash

In December 2025 I purchased 2 bacon, egg + cheese croissants at the Dania beach Florida location 550 S Federal Hy. I noticed the bacon looked a little limp so I opened up the sandwich.The bacon wasn't even cooked. ( See picture ) I contacted Dunkin via their website and asked why this happened and that I wanted a refund or credit. I was told someone would get back to me but that never happened even though I gave them over a month and multiple emails. Shop elsewhere or take a chance of getting food poisoning.

Never have the syrup that you want always have to have something different

Great Managing

I walked in to Dunkin’ donuts at 6 am cheery and happy. I greeted the workers with a smile and a “good day”. their response was moody, “What do you want?” What do I want? I want you to be in a good mood. I will never be drinking dunkin’ donuts ever again! Better customer service please.

Wrong order, wrong name. Contacted customer support via email twice, no response. They phone lines say their closed and the app claims the messaging virtual assistant is down.