Duluth TradingReviews of duluthtrading.com

WTF is wrong with your company? Your product is decent. I have purchased quite a bit. Simply to get a FEDEX tracking number for my latest order via chat, email, or telephone is absolutely frustrating. Its a freaking tracking number!!!! the number on my order status on your website only shows the last 4 numbers. All of your schtick isnt working for me. Do Freaking Better!!!

Ordered underwear from Duluth on 12/23/24. Received email the next day station label created, awaiting carrier. Contacted Duluth on 1/6/25 to check status as it still showed not picked up by carrier. They put in a replacement order and emailed me a return shipping label for "when the original order arrives". Still no original order and no replacement order. Then received a form letter from the 'CEO' apologizing for the poor service and how much better Duluth was going to be, It went to all customers, I'm not special. I called today to request a refund since nothing showed in transit. Escalated to a 'manager' when was told the same thing, they are on the way. Explained to the manger my situation and requested a refund. First was told, the same, on the way, when stated I still wanted a refund and if they showed, I would send them back. Said she couldn't do this, then later said, " I could give you the refund today, but you'd have to go through the hassle of sending them back. I said ok, I have a label already. Then it was" NO, I can't do a refund, you misunderstood." Got online and found there are multiple complaining of the very same thing. I.m out $75, but the CEO of Duluth send me a form letter, along with thousand more to customers without their merchandise, Does the term 'Class-Action" come to mind? I plan on taking the $250--$300 I've spent with them since before and after Christmas back to the local store for a refund and take my clothing needs elsewhere.

I just made my first ever order to Duluth Trading. I ordered 6 pairs of men’s underwear, 2 each of 3 different styles (Buck Named, Dang Soft, and Armachillo), all at a great price compared to similar products elsewhere. I ordered right between Christmas and New Years so it was understandable that it took a few days to ship. Once shipped, my estimated arrival date shifted a few times in the tracking, but that was FedEx not Duluth. I got the underwear last week, and the quality seems great, color and designs were exactly what I ordered, fit was perfect, and they are so comfortable. These are my new favorites - I’ll be purging some old pairs and buying more. I thought it was weird when I got a notice apologizing for having dropped the ball and not keeping up with holiday shipping and how they are going to do what they can to fix their process, until I came here and saw all the 1-star reviews. Maybe I got lucky, I did not experience any of those frustrations. Sounds like they are aware of their failings and trying to fix it, so I wouldn’t hesitate to buy more from them.

I placed two orders on December 30th totaling nearly $200. Both orders were immediately charged to my credit card. Since then, I have received absolutely no correspondence from Duluth. I've checked both orders several times - both were waiting to be packed until today, 1/8, when they were both cancelled. Again, I received no notice of this - Duluth has simply erased them. I have received no refund and now need to initiate multiple credit card chargebacks. According to the many other reviews, this is Duluth's new standard of operation. I'll never be ordering from them again.

Duluth pooped the bed this holiday season. Placed two orders in November and still have not received all items. One item was ordered in store and never got processed by the warehouse so I had to get a refund bc they had no more of what I ordered in NOVEMBER. The other oreder shipped 2 of 6 items and I Still have not received the balance. THey took my $ though. Customer service was a TOTAL JOKE. Could not get anyone on the phone, through chat or email despiter MULTIPLE attempts. Bottom Line-DO NOT ORDER ANYTHING FROM DULUTH. Unless you can physically take it out of the store, don't bother. THEY SUCK

I should have read the reviews before ordering because the negative remarks are very similar to my experience. It's been so frustrating dealing with this company. I ordered Christmas gift on Dec. 14 and received them today (Jan. 2) Of course, the recipients did not get these gifts because we are no longer in their state. I was forced to purchase gifts from a local store. I called 3 times waiting more than 30 minutes each call and finally hung up. E-mails did not work, either. I like their clothes, but refuse to go through anything like this again. How a company operates like this is beyond comprehension!

I placed an order before Christmas. The shipping was very slow, I ordered 6 items and only two were shipped but I was charged for 6. Tried calling with no sucess, emailed them no response. What has happened to this company used to have no problem, the items were on sale now I have paid double reg price for what I received.

, I have been trying to get a hold of Duluth by chat and phone for a MONTH and cannot get through. I’ve waited up to 45 mins each day and can’t get anyone so then I started emailing and still NOTHING!!! I placed an order on December 1st. I received NO order confirmation BUT ALSO NO charge/pending charge to my credit card. I waited 7 days and nothing. I checked w The credit card company and they confirmed no charge. December 7th I placed a second order. I used a different credit card and immediately got a pending charge, but did not receive an order confirmation. However, with this second order place, I did receive a shipping confirmation and then my order arrived. I thought everything’s fine but then all the sudden that first order I placed on December 1st shows up and finally after I received this order in hand, it charged to my credit card. So in conclusion, I do not want the second order and I like to send it back free of charge please.