Excellent
632 reviews
Duck's ServicesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Duck's Services provides top-tier modifications for AAA titles, with over 75,000 successful orders. Backed by 24/7 support and instant delivery, we ensure a seamless experience. As a leading DMA hardware supplier, we provide cutting-edge solutions to take your gaming experience to the next level.
Duck's Services (ducks-services.com) has 632 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
632 approved reviews, newest moderated first
Kehd
Posted
Trix was great and fast at responding. Helped me solve my issues right away. Amazing service
Response from Duck's Services· Mar 11, 2026
Thanks Kehd. Happy to hear Trix was able to respond quickly and get your issue resolved right away.
William G.
Posted
I’m giving 5 stars because the product speaks for itself. Received my package super fast with next day air definitely worth the money. Now I will say this customer service can get some TLC I know life happens and things get in the way no doubt about that. But wait times for responses especially during set up needs some work. That’s my literal only complaint. Other then that ducks support team knows what they are doing and extremely helpful when they do respond. Over all great product great team
Response from Duck's Services· Mar 11, 2026
Thanks for the honest feedback William. We appreciate you pointing that out. Ticket wait times can occasionally get longer when volume is high but we are always working on improving response times. Glad everything was sorted out in the end and that the product has been working well for you.
Blake
Posted
Probably the fastest help I've received, super nice and understanding. Huge shoutout to twix and zesira, they would respond almost immediately.
Response from Duck's Services· Mar 11, 2026
Appreciate the shoutout Blake. Trix and Zesira both work hard helping people out so it's great to hear they were able to assist you quickly.
Diante P.
Posted
Trix always make sure the job is done and replies in a timely manner. If you need support, reach out to Trix.
Response from Duck's Services· Mar 11, 2026
Thanks Diante. Trix always makes sure issues are fully resolved before closing things out. Glad you had a good experience.
Darky
Posted
i got the update early for my dma cheese.
Response from Duck's Services· Mar 11, 2026
Appreciate it Darky. Glad you got access to the update early and everything is running smoothly.
John J.
Posted
zesira helped me remote setup my whole dma 10/10
Response from Duck's Services· Mar 11, 2026
Thanks John. Zesira does a great job helping people get their setups done properly. Glad everything worked out for you.
Rexamillion
Posted
So got the dma bundle whatever the fuser came in broken unworking so they made me buy something to test it some bam no fix they sent another it worked fine my dma never worked from when i got it to when they sent the new one not to mention being told to wipe my windows losing all that and having to buy new storage to store what i could just for it to not work got a new dma but when i got it closed ticket losing all that convo i needed to pay attention to. staff was nice though and had decently quick responses but nothing i got basically worked and they wanted me to go way far to send the broken one back but i would after they fixed whatever the problem was thats what i really needed
Response from Duck's Services· Mar 3, 2026
We’re sorry to hear you felt frustrated during your setup process. To clarify for anyone reading: when hardware arrives damaged in transit, we have to properly troubleshoot to determine whether the issue is the DMA card, the fuser, cabling, firmware, or system configuration. In your case, the original fuser was confirmed defective and we immediately sent a replacement, which resolved that portion of the issue. DMA setups are advanced hardware configurations that require very specific system settings. A clean Windows installation is sometimes necessary when driver conflicts or prior configurations interfere. We never suggest that lightly, only when it’s required for proper functionality. Regarding the return: when hardware is confirmed faulty, we do require it to be sent back so it can be tested and replaced through our supply chain. That’s standard procedure and protects both sides. We’re glad you mentioned our staff was responsive and respectful. Our team genuinely works hard to get every customer running, and in this case multiple replacement components were provided to make things right. If you’re still experiencing issues, we’re more than willing to help you finish getting everything fully operational. Reach out and we’ll make sure you’re taken care of.
Steven A.
Posted
The support really stood out to me! They are so helpful and patient! Thanks Duck Services!
Response from Duck's Services· Mar 11, 2026
Thanks Steven. Our team always tries to be patient and helpful when walking people through setup. Glad you had a good experience.
