DubbyReviews of dubby.gg

Nie wieder! 3 Wochen Lieferzeit! Überteuert Produkte, die nur zur Hälfte gefüllt sind. Weitere Zollgebühren fast 12 euro verlangt noch DHL!!! lasst die Finger weg davon

I was excited to partner with Dubby and support the brand, but unfortunately my experience has been disappointing. A shipment associated with my partnership was stolen, and I reached out to Dubby multiple times for assistance but did not receive a response. I understand that a stolen shipment isn’t necessarily the company’s fault. What disappointed me was the lack of communication and follow-up after I contacted them. As a partner representing the brand, I expected better communication and support. I hope Dubby improves its partner/customer communication because I genuinely wanted this partnership to work.

Seen Dubby social media posts all over the internet and was willing to give it a try. First interaction with them was on discord, moderators don't condone hate speech. However, from my experience they will allow it if an individual targets you about you being straight or being a Christian. Mods will also punish you for defending yourself and not the person targeting you. Genuinely crazy, unjust, and absolutely mind blowing. Even claiming they try to be welcoming but things like this happens within their discord server. Further more when questioning the mods for why the took such actions they just respond "this conversations is over" and don't even give you a real explanation that justifies why they took such action and failing to actual moderate the real problem. Further more with purchasing their products. I ordered their products, their policy states that everything ships within 24 hours on a business day. I ordered on a Thursday, 24h has passed and nothing happed. pass over the weekend nothing happens and I get that it is pretty normal, however Monday passes making it 48 hours still nothing happened. I decided to email them at that point with them telling me they are going to ship it. Only a label was made. Only then after that 72 hours has passed was it finally shipped. So not only did they violate on there policy, but even in the discord server where the CEO himself said that it takes 48 hours to ship which is contradicting what is stated on the shipping policy on there website, and even then still could not uphold his own promise off shipping within the 48h time frame. The products finally arrived today, being the Ice cream melt bottle, Tiger's blood, and the Chef's choice (Retro Sherbet). The bottle itself is fine and i have no issues with it other than the design having this cut on it making it look really weird at that point on the bottle instead of a full complete look. When opening the powders, the smell was musty and disgusting. this was the case for both. In all honesty this should've been my sign to have not consume it as this was probably one of the worst smelling powders i ever had came into contact with, i have smelled plenty of horrible smells and this is one of them. Also to note there is no best by date or expiration date to know if the product is still good or fresh. After trying the products it made me feel sick, making me want to throw up and not sitting right with my stomach at all, while also some how leaving my mouth dry. I partnered with this company with a lot higher hopes and expectations. I've met some good people within the server itself and I am happy about that but they have also told me about ill experiences. This has deeply left me unsatisfied and leaving a poor taste with this company.

I have now seen screenshots of a message sent by Dubby’s CEO to another reviewer regarding their 1-star Trustpilot review. In the message, the CEO acknowledges that the review “worked” because it got Dubby’s attention. He then explains that a 1-star review can “really harm our reputation” and asks the reviewer whether they would consider removing it. He also argues that the incident involved a non-Dubby employee rather than Dubby’s products or services. I find this concerning because the message is not simply an attempt to address the underlying complaint — it specifically asks the reviewer to remove their negative Trustpilot review because of the potential impact on Dubby’s reputation. I believe customers should be able to share their experiences honestly, and potential customers should be able to see both positive and negative feedback when deciding whether to do business with a company. I am sharing this update because I believe this is relevant to how Dubby handles negative customer feedback. I have screenshots documenting the communication referenced above.

Partnered with them, found out I had to order something, regardless of that partnership (scummy).. But I did at 5 pm.. Did a little more research, noticed some flaws in their formula like having too high concentration of chemicals that could easily make one sick. Cancelled the order via email at 7 pm (same day). They ignored that email and next day said they are sending it. Told them I'm having my bank get my money back and said, don't send it. Don't want it. They continued to double down. I got my money back before the product even left the UPS facility. BRO! Amazon will give you a WHOLE damn day to automatically cancel and order.. get with the times!

Terrible customer service,items missing from delivery and won't replace avoid

This is a terrible company with no business ethics. They have deceived their affiliate partners by refusing to pay the commissions they rightfully earned. They have cheated and taken advantage of their partners' hard work. Truly disgraceful. All partners should stay far away from this company.

I placed an order back on September 26th 2025, i was emailed the following day telling me my package would be sent out the 29th(which i was totally ok with) since then my label was created like typically and was never updated from there, so one of two things happened. Dubby never dropped the package off actually at usps and lost it themselves, or usps never scanned the package in and lost it, i've emailed the first time Oct. 1st stating hey, ive had no update on my label it says to wait 24 hours and check, i had waited 48 at that point. Ive emailed them since the first twice, getting only 1 replay via support which looks like a scripted cold out of touch answer. i told them if i didnt have an update soon i would cancel and never use them again. They have no gone another 27 hours and not even responded to me, prompting me into writing this now. This is on going. my package has still never been even received my package and instead of dubby filing a claim and resending my package and maybe updating shipping has left me in the dark and gave me a bullshit "when we hear something we will tell" automated response once. I wanted to support dubby from watching a local to me streamer (odablock) and wanting to support him and this company which could provide a better alternative than soda. i had exchanged emails prior with the owner anthony and told him i was between jobs and once i got settled and on my feet i would be excited to order from them. This is the exact opposite experience i was hoping for, and i will probably never spend a single penny with this company again. There are plenty of others who would answer you in a timely fashion and provide a product in a timely manner or fix it on them and not place the bullshit on the consumer who supports them. if i could lower this rating from a one star to a half or even a negative review i would. i am highly disappointed with dubby as a whole.