Druksell Reviews | Read Customer Reviews of druksell.com

Druksell Reviews | Read Customer Reviews of druksell.com

Druksell reviews

44 approved reviews, newest moderated first

Won-Joon S.
Posted Jan 17, 2020
All come in intact and prompt
All come in intact and prompt
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Lalitha G.
Posted Jan 16, 2020
Quick respons from your support
Quick respons from your support
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Ana
Posted Jan 10, 2020
Excellent
Excellent service
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Vladimir P.
Posted Jan 9, 2020
I'm satisfied with your delivery.
I'm satisfied with your delivery. I just have 2 comments: 1) It was quite difficult to unpack. Try to use a packing technique that is easier to unpack. 2) Please do not state email address on the package, it is a sensitive personal information that can be misused.
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Howard K.
Posted Jan 4, 2020
hasn't arrived, can't track
hasn't arrived, cannot track
Response from Druksell· Jan 6, 2020
Dear Howard, Greetings from Bhutan and a happy new year. - the items are currently on its way to you, however, the system that we use for tracking our packages has not been updated which we partner with Bhutan Postal services- we don't have direct access to update their system however we are following up to notify you regarding the parcel delivery status. The last update was on the 2nd of January- you can expect to receive the item very soon, and delivery times can also be prolonged due to the customs process in different countries, Your item should be received in the coming week or next week. Meantime, if you have questions, please do not hesitate to contact us.
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Young Shin J.
Posted Jan 2, 2020
Faster than expected delivery.
The delivery from Bhutan to Korea is not too late and I received a very nice Bhutanese herbal tea. thanks so much.
Response from Druksell· Jan 8, 2020
Thank you very much- and happy shopping with us again
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helena D.
Posted Dec 27, 2019
Your servicea are perfect.
Your servicea are perfect.
Response from Druksell· Jan 8, 2020
Thank you very much, Helena- Happy shopping with us again
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STEVE
Posted Dec 19, 2019
Little Expensive but Decent Quality Products
The seller has not communicated with me on this transaction, but honored my request to cancel the order and refund the money in a timely manner. However, in the past, the seller has not responded to my inquires either. I award the seller 3 1/2 stars for honoring my request. From my previous experience, I can say that the products are a little expensive but of decent quality. If you like to support the people of Bhutan through this website, it is a very good cause. I will order again from this website.
Response from Druksell· Dec 19, 2019
Thank you Steve for the review. Our team had received your request but we had to respond to other pending queries which required immediate attention. However, we were able to refund the full amount in a timely manner. We are working hard to better our customer services which also means that we have to tackle all issues such as response times and customer queries. Thank you once again for your support and support for Bhutan, and apologize for the response lag and we will ensure that we improve responsiveness. Kadrinchela
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