Excellent
604 reviews
DropguysHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Dropguys (dropguys.com) has 604 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
604 approved reviews, newest moderated first
Jerry D.
Posted
I ordered a phone case for my iPhone 15 Pro on June 8,2024 and as of June 19,2024 I have not received the phone case. After I posted this review Dropguys canceled my order and refunded my money.
Lymala
Posted
Web site says free shipping takes 3-5 days. My order took 12 days to arrive! I needed to protect my new expensive iPhone, so after the 5 day wait I ordered a comparable product from Amazon that arrived the next day. Did not open the Dropguy package just returned it and had to pay $6.99 shipping! Dropguys graciously reimbursed me the $6.99 shipping!
Response from Dropguys· Jun 19, 2024
Thank you for bringing this to our attention and sharing your experience with your recent order. I sincerely apologize for the delay and any inconvenience it may have caused. We understand the urgency of protecting your new iPhone, and we're sorry that your order did not arrive within the expected 3-5 business days. Unfortunately, severe weather conditions across the South, Southeast, and Central U.S. have significantly impacted USPS processing and delivery times, as noted on their website (a screenshot can be viewed here: https://www.loom.com/i/b3ede2c0458f4faab764627db5195a0d). This led to unforeseen delays that were beyond our control. You may view current USPS alerts here: https://about.usps.com/newsroom/service-alerts/ As a gesture of goodwill and to make things right, we would like to reimburse you for the return shipping cost. Please send us your order number via [email protected], and we will process your reimbursement promptly. We value your business and are committed to providing the best service possible. Your feedback is crucial in helping us improve. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team. Thank you for your understanding and for giving us the opportunity to resolve this matter. Warm regards, Matthew @ Dropguys
Robert L.
Posted
I needed to return my case for a refund. During the process I accidentally ordered a replacement rather than refund. They could not have been more helpful and gracious.
Valued C.
Posted
I fell and broke some bones. My Drop Guys case kept my phone from breaking. After the fall, The case had a small crack and they sent me a new case. Excelle t case, excellent service
Guenther A.
Posted
I ordered the wrong size, reported my mistake, and within a few days I received the correct one. Great company that cares about the customers satisfaction. Five stars all around.
Donna S.
Posted
Great customer service and products.
Gina P.
Posted
I would not recommend purchasing a Drop Guys phone case. I purchased a case for my iPhone 13 Pro based on the marketing and the guarantee from the company. My phone dropped out of my pocket and smashed to smithereens. Dropguys advertised that phones would be protected even after being dropped from very high heights. My phone was so damaged that it was not worth repairing. Do not buy if you want to protect your phone! And, the screen protector cracked as well that I purchased from Dropguys.
Response from Dropguys· Jun 19, 2024
Dear Gina, Thank you for taking the time to share your feedback. I am truly sorry to hear about the damage. Your experience is certainly not what we strive for, and I understand your frustration and disappointment. I see that you purchased your case on February 12, 2022. Since then, we have made significant improvements to our phone cases. The case you bought was version 1, and we are now on version 3 of that particular model. Our latest version includes reinforced materials and enhanced shock absorption, providing even greater protection for your device. These updates reflect our commitment to continuous improvement and delivering the best possible products to our customers. The damage you described is extremely unusual, and we take such incidents very seriously. As part of our commitment to customer satisfaction, we issued you a full refund in accordance with our guarantee. We stand by the reliability and effectiveness of our products, and your feedback helps us to further improve. At Dropguys, we are dedicated to providing high-quality products that offer excellent protection for your devices. We understand that trust is earned, and we strive to ensure every customer is completely satisfied with their purchase. Your feedback is invaluable in helping us maintain and improve our standards. Thank you for bringing this matter to our attention and for your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact our customer service team. Warm regards, Jaime @ Dropguys
BluHLover
Posted
I just bought a $1500 IPhone. I wanted a phone case that I knew would protect my phone, their reviews and warranty convinced me. It also looks great, easy to put on your phone and I like the strap. I’d buy again.
