Excellent
604 reviews
DropguysHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Dropguys (dropguys.com) has 604 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
604 approved reviews, newest moderated first
Michael P.
Posted
This is really a classy phone case. The clear version allows you to see the beauty and the style of the iPhone 16 Plus.
Response from Dropguys· May 7, 2025
Hi Michael, We love hearing that you're enjoying the clear case on your iPhone 16 Plus — it's all about letting the phone’s design shine through while keeping it protected. Thanks for the classy feedback! — The DropGuys Team
Pam A.
Posted
fits great. I've dropped the phone and so far so good. also came with a free screen protector, which was a nice bonus!
Response from Dropguys· May 1, 2025
Hi Pam, Thanks for your kind words! We're so glad to hear the case is doing its job and that the free screen protector was a nice bonus. We appreciate you choosing DropGuys! — The DropGuys Team
Tom T.
Posted
Works as advertised, fits great looks great and very protective after several accidental drops
Response from Dropguys· May 1, 2025
Hi Tom, Thanks so much for the great feedback! We're glad to hear your case has held up well through those drops and still looks great doing it. Appreciate you giving DropGuys a try! — The DropGuys Team
Nancy A.
Posted
The case does not seem to be anything unusual. My delivery was thrown on the sidewalk 25 yards from my house. Drop guys did not take any responsibility, nor did veho delivery service. I would say don’t bother, just buy something decent from the store. No customer service. Additionally, it was delivered 3 days after the given date of delivery. Given their poor responses, I question if their warranty will hold up if anything happens.
Response from Dropguys· May 1, 2025
Hi Nancy, We’re sorry to hear about the delivery experience — we completely understand how frustrating that can be. Our records show that your order qualified for free shipping, and when you reached out about your concern, our customer service team responded within 24 hours, which is our standard turnaround time. You also requested to return the items, and that was handled immediately without any additional shipping cost to you. While we can’t control how individual couriers handle deliveries, we’ve reported this issue to our fulfillment center so it can be addressed with the shipping partner directly. We always want to ensure that orders are handled with care from start to finish. If there’s anything else we can assist you with, please feel free to reach out to us at [email protected]. — The DropGuys Team
Anthony S.
Posted
False advertisement, they claim that their cases protects phone upto a 10ft drop on a stone surface, this is not a true claim, my daughter was sitting down phone in hand on her lap, phone dropped onto a wood plank floor damaging the phones camera. Dropguys refunded the cost for the case but offered no compensation for false advertisement and damage to my daughters phone camera. If you convince someone that their phone will be protected, as a result of this claim I bought the case and it failed us miserably. We deserve compensation for cost of repair, BEWARE, by the way I was forced to even give 1 star, they don't deserve any! Next Stop BBB, Your website states drop protection upto 3m(10ft) so that statement is SPECIFIC, the camera shattered with impact because youre "Guarantee " is BS, and your product is a Guaranteed piece of shit. The fact that you are attempting to discredit anyone trying to hold you to you own guarantee says a lot about your company, a good company would take responsibility, live up to their guarantee and fix the phone. That would be great customer service, that's the difference for a company that will be around for years to come, and a company that's destined to fail in the short, your reputation is damaged as a result of a disconnected company from the very consumers they need to succeed. Chapter 11 is in the future if a company fails to learn that lesson.
Response from Dropguys· Apr 25, 2025
Hi Anthony, We’re truly sorry to hear about the damage to your daughter’s phone — we completely understand how upsetting that must be. After reviewing the photo and your message, the damage appears to be a direct puncture to the center of one lens, while the others remained untouched. This type of damage is not typical of a drop, which usually causes shattering or cracking across the glass. Our cases are designed with a raised edge around the camera area to create distance and reduce impact during falls — but without a camera lens protector installed, the lens itself remains exposed and vulnerable to direct hits. We also want to clarify that our website and product information do not promise to cover the cost of phone repairs or replacements, as we’re not an insurance provider. Our drop protection rating applies to the case performance, not phone guarantees — and our pricing reflects that. That said, we did refund the case as a gesture of goodwill, and our team responded promptly to your email. If you didn’t see our reply, please check your spam or junk folder, or feel free to reach out again at [email protected] — we’re always happy to help however we can. — The DropGuys Team
Artie from H.
Posted
First of all, the products are awesome. I had initially purchased another brand to protect the screen of my new iPhone 16 Pro, and both the front and rear protectors had to be replaced TWICE within the span of a week or so. On the advice of my GF, who had a great experience with Dropguys' products, I purchased their protectors for both the front screen and camera lens group. Before I could try the screen protectors out...I realized I had ordered the wrong size...the Pro Max!!! I was prepared for a lengthy process to correct MY ERROR..at who knows what expense, shipping the old product back and shipping the replacements to me. Boy, was I wrong! The process could not have been easier. Visited my order on the website, clicked RETURN PRODUCT, and immediately got a PREPAID shipping label with instructions to hand it to a postal employee after packing it up. It was only later, when I received the replacement protectors in JUST A FEW DAYS!!!!, that I realized that they just wanted to know when the package was turned in to usps, so they could ship my replacements as soon as I shipped out the product I ordered INCORRECTLY! It's been a few weeks, and more than a few drops since, and I am totally pleased with the quality of the product...and can't say enough about the customer service. The Dropguys, are my screen protector guys, going forward!
Response from Dropguys· Apr 20, 2025
Hi Artie, Wow — thank you for such a detailed and thoughtful review! We're so glad you gave us a shot (shoutout to your GF!) and that everything from the return process to the product performance lived up to expectations. We know how frustrating it can be to deal with sizing mix-ups, so we’ve worked hard to make exchanges quick and easy — glad it worked out smoothly for you! And hearing the protectors are holding up after a few drops? Music to our ears. We’re proud to be your screen protector guys from here on out. Appreciate the trust, Artie! — The DropGuys Team
Janet H.
Posted
Not only are their products superior in quality, their customer service goes above and beyond to satisfy customers. I highly recommend Dropguys and all their products.
Response from Dropguys· Apr 20, 2025
Hi Janet, Thank you so much for the glowing review! We're beyond happy to hear you’re loving the quality of our products and that our team left a great impression. Going above and beyond for our customers is what we strive for every day — so your words truly mean a lot. We appreciate your recommendation and your support! — The DropGuys Team
Pat K.
Posted
Well fitting case for my new iPhone Pro Max. All of the side buttons are covered for protection, but press easily, unlike my poor experience with another vendor. I had a snafu with ordering the wrong case and was really impressed by how drop guys helped me with the exchange at no additional cost to me. Really appreciated their customer service and I find the case, screensaver and wristlet are perfect for my needs.
Response from Dropguys· Apr 20, 2025
Hi Pat, Thanks so much for the thoughtful review! We're so glad to hear you're happy with the fit and feel of your case — especially those side buttons (we know how important that is!). Mistakes happen, and we're always happy to help make things right — glad the exchange process was smooth for you. Appreciate your kind words about our customer service, and we’re thrilled the case, screen saver, and wristlet are working perfectly for you. — The DropGuys Team
