DropReviews of drop.com

My planck rev6 suddenly stopped working. Drop support was helpful and issued me a refund for the unit.

I've always had a positive experience when dealing with Drop support. They are always fair in terms of price matching for sales and whatnot. Thanks drop team.

In a time everyone has to compete with Amazon, Drop excels in its customer service in terms of speediness and willingness to help. I'm talking like 15 minutes of making a request and having it fulfilled. I'm still taken aback how quick that was. I'm big into sound/audio and keyboards so I can only speak in that regard, but definitely recommend you get your equipment from Drop!

After receiving a incomplete package I asked the Drop support to help me. After a short procedure they could help me in the best way imaginable.

I ordered some custom keycaps yesterday and they started a big sale today. I messaged support and they credited me the difference no questions asked. Good support.

I bought the PC38x last year from Drop and the microphone broke this year. Drop emailed me a return shipping slip and ensured my replacement headset was marked as a warranty replacement so it had no issues coming across the border to Canada. All in all the process was smooth and I appreciated the quick and effective response from their customer service.

The item arrived opened and not as advertised but the agent refused to process the return even though the policy states that items that "arrive damaged, defective, not-as-advertised," can be returned. This item arrived "not-as-advertised".

My parcel has been on quite a journey but Liz from customer support has been excellent through out. I would order again from drop.com without hesitation.