Great
250 reviews
Drone NerdsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an authorized DJI Dealer & Repair Center offering a full line of DJI products and accessories, customization and upgrades. On top of being a stop shop for all drone related needs, customer satisfaction is our #1 priority. We offer an amazing in store experience, coupled with knowledgeable representatives and an inviting atmosphere.
Drone Nerds (dronenerds.com) has 250 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
250 approved reviews, newest moderated first
Nathan S.
Posted
"These guys are awesome! I've bought my last two drones from them, and just recently crashed my newest one. I was a bone-head and flew in to some power lines. lesson learned. These guys were able to replace my camera and broken arms and return this to me in under 2 weeks! I highly recommend these nerds!"
Bobby H.
Posted
Bit of a delay because of Hurricane Ian but good communication and excellent communication when repair started.
Response from Drone Nerds· Nov 7, 2022
Glad to have been of service!
Glen
Posted
Benardo is the best. I have bought three drones from him and he is knowledgeable, timely, and very friendly. There are many places to buy drones but I will always go to Bernado at Drone Nerds!
Response from Drone Nerds· Nov 7, 2022
Thank you for your kind feedback!
Albert G.
Posted
My drone showed up and was not evaluated according to their policy for 7 to 10 days. And after that, they realized that they needed to reach out to DJI for parts and camera configurations, which would take approximately another week or so. I was a bit baffled why it wasn’t evaluated day one then put it on the shelf for any parts that are needed so when there 7 to 10 day evaluation or bench working came about they were been better prepared to replace repair and calibrate my equipment. I think the company is good the people were friendly, but I’m not happy about their business organization
Response from Drone Nerds· Oct 7, 2022
Hi Albert, We are sorry to hear about the negative experience. We just wanted to clear up what is happening here. The way DJI manufactures these products, they do something called serialization. That is, they essentially "marry" two parts together. In this case, it is the camera gimbal control board and the drone's main controller board. Unfortunately, DJI currently is the only one equipped to re-serialize parts, as they use their own proprietary equipment. The process has no additional cost to you but has the unfortunate side effect that we must send the drone to them after repairs are complete in order for them to perform this process. Fortunately, they are able to ship the drone directly to you once they perform this essential step. We would be happy to discuss this further to hopefully make you feel more at ease with this process and do anything else we can to make you feel whole. We wish we could skip this step, but DJI has made this mandatory in their newer product designs. Kind Regards, Drone Nerds Support
Dan C.
Posted
It was irritating to learn that after my drone has been in your possession and multiple contacts to Drone Nerds and to DJI (as was instructed to do by Drone Nerds) that for a month my repairs sat idle because of lack of Care Refresh Card activation code. DN told me I had to contact DJI for the number because DN couldn't supply code or make needed repairs. DJI says DN has to supply number and forward drone to DJI for repairs. Bottom line is, after back and forth contacts between you guys and Drone Nerds insisting you couldn't help me with needed activation code, within minutes your salesman Robbie Weitzner provided me with need code. Now instead of forwarding my drone to DJI (with provided shipping labels) DN is returning drone to me so that I may forward it myself. I purchased this drone from Drone Nerds after sending my first drone to you, which was unrepairable, and was asked for the sale if I were to purchase a new one. I gave you the business but didn't know I'd go through this much difficulty with service.
Frank M.
Posted
UNTRUST WORTHY CROOKS I sent this company a drone that had only issues with radio to drone communications. No physical issues. They sent me an email with photos of a damaged gimbal. Stating that this is what was received. I immediately called them. Only to speak to a manager that said that their receiving department would never damage a drone. It had to been damaged during shipping. I believe they took my working gimbal off and replaced it with a busted one they had on site. These 4k cameras are not replaceable and expensive, if you can find one. These people are crooks, horrible customer service. Do not send your equipment here. I repeat, Do Not Send Your Equipment Here.
Michael
Posted
Disappointed. I wasn’t too happy that something as basic as the camera on my Mavic 3 couldn’t be fixed. It’s the most significant piece of hardware on the drone and they are not equipped to replace it. When I filled out the repair request, I noted that the camera and Gimbal did not work. It would have been nice to know they couldn’t fix it before spending the $85 on shipping. And last, my drone still sits at their facility with a promise that they will ship it to DJI. They made a label a couple days ago but it still sits while I am not able to fulfill my contractual commitments.
Aradise
Posted
I suppose I'm no longer shocked as once reputable companies go south in this post-pandemic world. Drone Nerds seem to be one of those. My experience was poor, to say the least. I'll spare you my story but my experience includes not bad but non-existent communication, painful turn-around time (2 months), and sending my drone back as completely trashed. I did reach out to them but got no response. I'm certainly not going to sue over the $400 I paid for the crappy repair service. So yeah, public shaming seems to be my only outlet.
