DrivseReviews of drivse.com

Terrible customer service you cannot talk to anyone everything is done thru email. Returns are sent to Portugal. No paperwork included in shipment with return instructions. You have to email to get a return address. Took over a week for them to respond.

I purchased the new shower heads for 2 bathrooms in my home in November 2024. Assembly was simple and straightforward. Unfortunately 6 months in, the shower attachment (purchased as an add-on) started to leak in the most frequently used bathroom. It only leaked when the shower was turned on because in moving or adjusting the shower head made the entire shower attachment loosen. The attachment device which separates from the faucet at one end and the hose at the other did not have well designed coupling - so it only turned one way. After regularly tightening the nut to prevent leaking, the nut cracked, starting an unmanageable leak from the hose and would no longer support being attached to the shower head. I notified Drivse about the issue and was directed to purchase another unit at a 50% discount. I purchased a shower attachment from Home Depot for $11 so that I could continue to use my shower which I assure you was not 50% of the value of an entire new unit. Why would I buy a whole new unit for an $11 part to replace a cheaply made nut on a cheaply constructed attachment device. Not acceptable. The shower head is decent but steer clear of the shower attachment as an add-on. Just get it from your local hardware or DIY store.

I bought 2 and both leaks on the side of shower head, and i cant tight it up anymore, without breaking it. plus, now they wont give money back and will replace old ones. well do i want more junk, that's exactly what it is junk, hope you got rich off of me. Don't buy this junk

I bought the shower head kit off Amazon, now Amazon, the first shower head leaked so I returned thru Amazon, no problem, it was replaced with one that worked great, no leaks, great pressure. Now I am down to one filter, I go to Amazon to order replacement filters and can't because of a Hazmat regulation that states "THIS PRODUCT CANNOT BE SHIPPED TO YOUR ADDESS, PLEASE CHANGE YOUR SHIPPING ADDRESS" but there is no real location I could send them to to have them forwarded to me from so after this last filter is done it's back to the old crappy shower head. I called them, their message says all their reps are busy blah, blah, blah, this company made their money and now they are in the wind. I found replacement filters on the Bay but the seller wants $70 for 10 which I'm not going to pay. I can't even report them to Amazon because they have been removed from the platform.

Do not buy directly from their website. I placed and order for 3 shower head the realized they had added a bunch of filters for about $290. When I contacted them the same day they stated I placed the order and it cannot be canceled. What a scam. You can get a similar shower head on Amazon with filters at a fraction of their cost.

Never received it. No phone number to reach ANYONE. Zendesk auto-response ONLY...EVERY TIME. This place is fraud. Avoid at all costs. Their positive reviews are PAID FOR employees and bots...all BS!!!

I was very excited to receive my ion drops shower head only to be saddened by the second time I used it the hose faltered spraying water all over my bathroom. It seems that the actual hose separated from the shower head handle, I am returning it as defective but I will be trying another one I'm praying to get different results.

Honestly I would have given it a zero if I could. First of all I paid $246 for the entire kit and filters to last a couple of years. I asked for a full refund immediately after placing the order but was denied. Then it took 1 month for me to actually receive it; the only “instructions “ are printed on the back of the shower head box. I followed it exactly as it instructed. When connected it and turned on the water; 💦 it leaked and sprayed out from the attachments all that’s connected to the water spout. It spits out water all over my ceiling and bathroom. I am livid. I want my money back. DO NOT BUY THIS DRIVES SHOWER SYSTEM. ITS A SCAM!!!