Average
698 reviews
Drivo Rent A CarHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Drivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
698 approved reviews, newest moderated first
COZY S.
Posted
Horrible company Any scratch on the car that was or was not caused by you, they’ll forward it to a claims company and bill you thousands with a list of other damages with No proof!!!
Response from Drivo Rent A Car· Jul 11, 2024
Cozy, we regret to hear that you had this experience with us. Please reach out to us at (855) 550-0008 or email us at [email protected] so we may assist you in moving forward towards a resolution.
Christine R.
Posted
I would like to thank the manager at Drivo for refunding my money for a car upgrade I didn't ask for. Beyond this, the service was super fast, easy and convenient. I would definitely recommend them in the future.
Response from Drivo Rent A Car· Jul 8, 2024
Christine, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
David A.
Posted
Terrible service at Newark NJ, returned car inspected with agent and agreed everything was intact and later to be hit with another claim for damage, no communication or whatsoever. Endless calls with no one ready to pick up and listen. Terrible
Response from Drivo Rent A Car· Jul 5, 2024
David, we regret to hear that you had this experience with us. Please reach out to us at (855) 550-0008 or email us at [email protected] so we may assist you in moving forward towards a resolution.
Ntxawg V.
Posted
Terrible service at jfk. Please beware that they charge $15 for every state you drove across. They didn't tell you in advance of course. And don't get trick into buying tolls. They will tell you it's only $25 unlimited for the entire trip, but they will charge you $25 per day. It's a scam that they have trained their workers to use. Do yourself a favor and go rent your car somewhere else.
Response from Drivo Rent A Car· Jul 1, 2024
Ntxawg, we regret to hear that you had this experience with us. If you are willing to give us another chance, please reach out to us at (855) 550-0008 or email us at [email protected] to speak to our manager directly.
Shawn
Posted
Great customer service. If I have a problem manger Beck @ the LGA airport is a true ppls person.
Response from Drivo Rent A Car· Jul 1, 2024
Shawn, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Anastasija C.
Posted
Awful experience, unsafe car, poor customer service! First, while we reserved the larger car for 7 passengers, we received a regular car. This was addressed on the spot, but when we received the substitution, the car had a serious issue that caused me significant inconvenience. From the moment I started driving, I noticed the tire pressure warning light was on. On the control panel, the tire pressure was 13 psi! As a result, I had to stop 4 or 5 times to pump the tire, minding that we only rented the car for about 12 hours. This was not only time-consuming but also caused me a great deal of stress and worry about the safety of the vehicle. As the car was rented for only 12 hours and I spent 2 or 3 hours finding a service area and stopping to pump the tire, I couldn't enjoy my day off and holiday. This severely impacted my experience and caused delays in my plans. Can you imagine driving a car and constantly worrying if something will happen due to the low tire pressure, like having a serious car accident? Completely unacceptable. When I reached out to their Customer Success department, they told me as per their T&C, tires are considered the customer's responsibility, due to the nature of road hazards. I have a screenshot proving that I was driving the car for only 15 minutes (from their location to my apartment in Astoria), which is when I stopped to take a picture of the control panel. Avoid at all costs, scammers!
Response from Drivo Rent A Car· Jun 25, 2024
we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us 855-550-0008 or email us at [email protected] so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Drivo Rent-A-Car
Jose V.
Posted
100% clean car fare prices
Response from Drivo Rent A Car· Jun 18, 2024
Jose Valiente, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
K H.
Posted
Absolute Awful company! Changed the time of my rental then tried to upsell me a car double the price. Smarmy jerk 'helping' me then cancelled my reservation when I complained. Worst company I've ever encountered. NEVER USE THIS TEAM OF RAT THIEVES!!!
Response from Drivo Rent A Car· Jun 18, 2024
Hello, we regret to hear that you had this experience with us. Please reach out to us at (855) 550-0008 or email us at [email protected] so we may assist you in moving forward towards a resolution.
