Average
593 reviews
DriveSmart WarrantyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Lacy
Posted
I just got off the phone with Kendra, what a wonderful customer service rep. I was having second thoughts about actually taking this out and she reassured me that I made the best decision for my family and my wallet. Thank you Kendra!
Sam
Posted
Even with an older car I keep this thing in pristine shape! Always maintained, never left to rot. I signed up for DriveSmart because they saw the value for a person like me who cares for their car. I appreciate them, and now they got my business.
David And L.
Posted
I didn't get anything info. on how the hole thing works
Response from DriveSmart Warranty· Jan 22, 2018
Hello David and Linda, Thank you so much for leaving your feedback! I apologize that you have not yet received your policy handbook. I would love to help you by emailing you an electronic copy of the policy so that you both can review it together. Please feel free to contact me directly so that I can further assist you! Thank You! Kendra Brooks Director of Customer Care 888-578-3711
Trevor
Posted
Please don’t ever use this ‘service’ Jason, the supervisor, assured me over the phone that he processed my refund after I called to cancel. I cancelled because two different people told me that my struts were covered under this warranty, and when I brought it up to Jason, he was claiming that I must’ve misunderstood.. yeah ok!! 😂😂 I got my booklet and the first thing under ‘what’s not covered’ is struts/ shocks. So, I called back two days later to make sure that my refund was processed. Now, just the fact that I felt the need to call back to verify that it was processed, speaks volumes. And guess what!! Nothing was processed. Thanks Jason, for this worthless ‘warranty’ and please, just save your money and pay for your car repairs up front. This company is a 0/10 definitely do not recommend Reply to Kendra: Yeah, you see it was processed.. but that’s just because I had to call back two days later and make sure it was processed!! The lady on the phone even told me that nothing had been processed yet after my initial refund request... y’all are dumb. Bye. 2nd update: Now I get an email 2 weeks later saying that drivesmartwarranty reported my review and it’ll be kept offline unless I change some ‘offensive’ language. Seems like they don’t want this review online.. hmm. They really just do not quit!! geez.
Response from DriveSmart Warranty· Jan 18, 2018
Hello Trevor, I am very sorry to hear about the experience you had with the refund process as well as the specifics regarding the coverage. It is my main priority to make sure that every customer receives the highest level of customer care. I see that the initial call to my representative was made on December 21st 2017. You were then refunded on December 29th 2017. Normally, refunds are processed within three to five business days. I sincerely apologize for any and all miscommunication or inconvenience this may have caused. Please feel free to contact me directly if you would like to discuss this further. Best Regards, Kendra Brooks Director of Customer Care 888-578-3711 EXT: 6001
Robert/Vivian
Posted
There was no time waisted helping me
Robin
Posted
They made me lots of promises when I enrolled, but they didn't follow through on any! Beware they are more interested in getting money from you than actually doing what they promise. Did not make sure I was removed from list so I would get no more calls from other warranty providers (just got another call yesterday), did not send me the info on how to cancel the other warranty plan I was enrolled in. I was too trusting, don't make my mistake.
Response from DriveSmart Warranty· Jan 16, 2018
Hello Robin, I am sorry that you are having some issues with getting the resolutions that you are looking for. If there is anything that I can do to help, please feel free to contact me directly. Thank You, Kendra Brooks Director of Customer Care 888-578-3711
Timo/Yumiko
Posted
Bad customer service and and not honest
Response from DriveSmart Warranty· Jan 15, 2018
Hello, We are very sorry to hear that you are not having an excellent experience with our Customer Service Department. As the Director of Customer Care, I would like to personally make sure that this is handled the best way possible as to ensure that you receive exceptional service. Please feel free to contact me at your earliest convenience so that I can assist you with any and all issues you may be having. Thank you for your feed back, and I look forward to clearing up any confusion. Thank You! Kendra Brooks 888-578-3711
Lena
Posted
I have no complaints. I have not had to use the service yet.
Response from DriveSmart Warranty· Jan 15, 2018
Hello Lena! Thank you for your feedback. We look forward to assisting you throughout the lifetime of your policy, and are very pleased to have you as a valued customer! Sincerely, Kendra Brooks Director of Customer Care
