DrawmadeReviews of drawmade.com

Response from Drawmade· Jul 31, 2026

Lamentamos profundamente todos los inconvenientes y la mala experiencia que has tenido con tu pedido. Entendemos perfectamente tu frustración por la falta de respuestas y la situación del envío. ¿Podrías facilitarnos tu número de pedido? Revisaremos detalladamente todo el historial de tu orden y buscaremos una solución adecuada para ti. Quedamos atentos a tu respuesta.

Response from Drawmade· Jul 31, 2026

We are truly sorry to hear you have had such a frustrating experience with your order, and we fully understand your disappointment regarding our delayed replies and prolonged waiting time. We sincerely apologize for all the inconvenience caused to you. We would like to kindly explain that all our items are custom-made products specially crafted according to customers’ requirements. Once production commences, our craftsmen begin making your personalized item right away. Due to its unique customized nature, we are unable to cancel the order after production has started. We notice your parcel has been shipped in June. We hope the package can reach you safely soon. If you encounter any issues after receiving the goods, please feel free to contact us anytime, and we will actively assist you to resolve the matter. We will improve our customer communication service to avoid similar unpleasant situations in the future.