Alamo Drafthouse CinemaReviews of drafthouse.com

This place has gotten more and more screwy with the customer experience, the food is mediocre and the seating comfort is subpar. You can have a better experience at other theaters. Don’t recommend.

I just went to the movies with my family. Two members are in town on leave from the navy visiting us before deployment. We wanted to enjoy a great time out and I thought I'd take them to the Westminster Colorado alamo house. I bought 10 tickets! NOT knowing if someone would be 15 mins late,they wouldn't be let in. One of our family members is a 16 year old that was running late from cheer practice. When she arrived, they told her she couldn't go in. The theater had maybe 20 people total (including our party), people going in and out to the bathroom, servers RUNNING ba k and forth, servers bringing food amd drink. This poor 16 year old was STRANDED because she was dropped off. One of our party had.to also leave the movie to take her home! I'm so disgusted by the lack of compassion and empathy! How dare "you" not allow this kid into the movie. She wasn't disrupting anything and was left alone. Three of us had to go out and make her feel better, talk to the manager, who still wouldn't let her simply WALK to her seat! We even told them she was only 16 and would be left alone! How dare them! To top it all off, our server put an upside down cross on our ticket! I'm so disgusted by all this. We are very respectful, caring, helpful, people. We will not be returning. You may not care, but just us and my family are 6 different families who did regularly visit The Alamo House. We might not be a lot of people, but just the loss of us and other after I leave reviews, should cover our ticket prices. I don't want anything in return. I need you to understand what happened and what you did. How disgusting!