Dormeo USAReviews of dormeousa.com

You should have more foam on top of those coils, because those coils printed on my back and that would make me itch all day long. Till they would go away

It started great with customer service BEFORE you have a problem, then it goes downhill like a rollercoaster. The topper cover was bunching up, so we unzipped it (BIG MISTAKE). The actual topper had indents on one side, yellowing. We are not big people, and we didn't cause the yellowing/indents. Worst experience with a company I've ever had. Had to take a gazillion photos of the mattress cover, topper, our mattress which is not sinking in ANYWHERE, and Dormeo claimed it was by having us put a broom across our mattress & send more photos. Then we couldn't get the topper cover back on because the cheap plastic zipper was defective. Went through BBB; they really didn't do anything & never followed through when I told them not to close the case. They ended up closing the case. Then I had to go to the District manager of Dormeo to even send us a replacement for the defective cover after they refused to replace the topper which was only about 5 months old. They only decided to replace the cover (not the topper) because I threatened to go to Wisconsin's Consumer Protection. This cover is now already bunching up. *As far as what Dormeo replied to this, just not true. Who gets a yellowed, indented in areas topper that was not quite 5 months old....KNOWING the yellowing & indentations were not caused by us? I don't know WHERE or HOW they store these 'new' toppers before shipping out to a customer, but that's not normal, and then to claim the customer did it is purely unethical. I supplied more photos than I can even remember via email, and yet they continued to ask for more. They chose to ignore the defects that were obvious in the photos. This was a complete waste of my time. I honestly wonder and doubt if this company ever refunds/replaces anyone's topper.

Your mattress topper really needs some improvement, that’s the most uncomfortable thing I’ve ever tried to sleep on. It’s truly a waste of money!!!

Your order process was confusing and some what deceiving. You sent sheets I did not want and your excuse was “I ordered it.” I did order pillows, King size, and you sent me regular. Because of your on-line confusing ordering process, When I had to reorder or change the intended order, I was sent the wrong size pillows. Your return policy, because I opened the box, I kept the pillows for my guest bedroom. I don’t complain much but dealing with your brand leaves much to desire. I still want the King Size Pillows but reluctant to deal with your company again. BTW - I do love the mattress top. Blessings

I LOVE IT, SOME OF THE BEST SLEEP I GOT IN YRS!😊😊

From the very beginning, everything was handled perfectly. We love the new topper. It’s like sleeping on a cloud thank you.

I'm still trying to get used to the mattress topper. It's made getting into bed a little more difficult and of course my sheets no longer cover the mattress in full. But, it is comfortable. This comment is made 10/2/2026

Topper should be comfortable lying on your sides also, fine on back sides, reason I purchased topper, have a my pillow topper also same thing?????