Done.Reviews of donefirst.com

Very easy process to book appointments and speak to someone about my current needs and how my treatment has improved my day-to-day. I was diagnosed with ADHD as a kid but never sought or received proper treatment for it. This process of meeting someone by video call makes it much easier for me to work into my busy schedule.

I was having issues at work so i scheduled an appointment and saw a provider within 2 weeks. She was able to diagnose me late in life with ADHD and put he on a treatment plan which is easy to follow. I do think the website and the interface is not user friendly. I was trying to figure out how to send my provider a message (which eventually was sent and answered) and went through the wrong system. Also it wasnt intuitive how to request a refill! (i work with Other EHR patient facing portals which is a TON easier than Done's) I think only 2 messages to your provider per month is a bit low, especially getting started with all new meds etc. I am waiting for my refill now, so I cant speak to that process. I used the suggestions here and put in a request 5 days before i run out, so i hope there isnt any overlap! provider is 5/5 website/EHR is 3/5 so a total of

I had my first visit last week and it took a week later for my RX to be called in. I am okay with that but I wish I had known it would be that long so I could plan the best pharmacy arrangement due to my work schedule. I complained and a staff member listened very well, she didn't make excuses and apologized. She took ownership and helped me with exactly what I needed. I'm happy with how she handled it.

The initial appointment was very easy to set up, and the provider I spoke with was very helpful and listened to my needs. I just did my first refill, and the process was very quick & easy. So far, I've had a wonderful experience, everything is so easy to use, and I'm feeling better with the medication.

So far so good, but I hasn't been a full month yet. The process was easy in meeting with a therapist and my specific one was really nice and informative. I wonder how the reordering process will be, but overall, it was easy, clean, and professional.

My provider is great and she listens but I’m not happy with the way the refills are done. You are given 0 refills and then have to email, message, and basically send a owl to get another refill. No reminders. You have to look at the dates you filled the prescription and then send a response in enough time to get a response back and get the refill filled. Sometimes it’s quick (1 day turnaround) But it could also be a week.

Their support staff is amazing! Immediately following my review they contacted me personally to help resolve the matter. Their communication was excellent and their efforts to schedule me for the next available appointment/ provider was unparalleled. Dones support is amazing, outstanding customer service. However their clinicians have not been great. I think maybe I had been a bit unlucky based on other reviewers experiences. In the short time I have been with done I have had 3 different clinicians. The first one no showed, the second one was supposed to contact my Dr, when doing so, he requested that she leave a voicemail with my first name and first initial of my last name, so he could pull my file prior to a phone conversation and she refused to do so. This was all done via text. Keep in mind she never mentioned drug interactions and was someone who also someone licensed to prescribe the med I am currently on (buprenorphine), nor has my Dr. Currently prescribing buprenorphine, whom suggested I pursue further treatment for my adhd ever suggested such issues. So I was again transferred to another clinician, this one provided conflicting information from my Dr and the previous provider I had met with. Stating that I had no treatment options besides welbutrin or starterra(which I have been on before for my adhd with no effect besides irritability, surprise I had the same result) because the med I am currently, work on the same receptors many of the ADD meds work on. This is not true according to my Dr. prescribing buprenorphine for pain. He stated that it is a partial mu opioid receptor agonist a kappa and delta antagonist, while something like Vyvanse works on your dopamine, norepinephrine and epinephrine (adrenal system). She also stated that any of the other ADD meds would reduce the half life so significantly that it would dramatically reduce the effectiveness of the buprenorphine. My Dr. prescribing buprenorphine had no concerns, stating that since it was a fat soluble drug with a mean half life of 42hrs the impact would be negligible. So based on all the conflicting information, I have decided to just go the traditional route and seek out an in person psychiatrist and feel a 3 star review is fair considering the circumstances. I can't say that I would recommend done but based on other reviewers my experience seems somewhat anomalous. And as stated above their customer service administratively is absolutely excellent.

I was super impressed with how efficient this process was. I never would have gotten treatment without Done.