Dollar Flight ClubReviews of dollarflightclub.com

Response from Dollar Flight Club· Nov 30, 2021

Hi Liz, So sorry to hear that you've had a bad experience with our product. We know our product doesn't fit with everyones needs, but we'd never want anyone to have a poor customer experience and have to go to this length to get heard...so definitely would love to make things right and hear about what went wrong with the product experience and customer support experience. We try to properly convey what is happening during each step of a trial, signup, onboarding, etc. but we're alway looking for more feedback on how to improve it...especially with un-happy customer situations. That said, we'd love to make things right and capture your valuable feedback. If you're open to it: please do email our support team and request Kasandra....and reference this conversation. She is looking for your email. Have a wonderful day in the meantime. Cheers, The DFC Team

Response from Dollar Flight Club· Jun 9, 2022

John, So great isn't it?! Flying doesn't have to be so expensive! There are all kinds of deals to take advantage of! -The DFC Team

Response from Dollar Flight Club· Nov 23, 2021

Thank you so much for your response. We're glad you enjoy the service! Have a wonderful holiday season :)

Response from Dollar Flight Club· Nov 23, 2021

EDIT: Appreciate the follow up here Kat. I also spoke with our head of customer support and they informed me of the refund. That said, we'd still love to get additional feedback if you're willing to share it. Please do message support again if you're open to sharing where we missed the mark so we can implement updates to avoid future confussion/frustration. ----- Hi Kat, Appreciate you providing the feedback here and so sorry that you had an unpleasant experience...There's nothing worse than the feeling of being mislead. We're a small team trying to provide a good product/customer experience for a lot of customers, but unfortunately not all experiences go as planned. We would never rob, scam, or charge people without permission. We do run a $1, 14-day trial on memberships that become full memberships at the end of the 14th day if the user decides not to cancel, which is common practice for digital membership trials. The full charge at the end of the 14th day is explained to the customer multiple times throughout the signup process, but if we're not doing a good enough job of that....we want to know how to make it more clear so this can be avoided with future customers. That said, our team would love to get more of your feedback if you're open to it. Additionally, if you simply forgot your trial was ending and you didn't want to continue the day after it was charged our customer support team should have refunded you. We strive to be a customer first company...if that didn't happen, we also would love to find out where things went wrong during the conversation with our team. If you're open to it, please email [email protected] and address your message to Kasandra and reference this review/conversation. We will work with you to get everything corrected. Have a wonderful holiday week and hope to hear from you soon. Cheers, Dollar Flight Club Team

Response from Dollar Flight Club· Nov 23, 2021

Yo Jo! Appreciate the review :) Glad you like what we've built. Hope you have many awesome adventures next year. Have a wonderful holiday with your friends and family. Cheers, Dollar Flight Club Team

Response from Dollar Flight Club· Jun 9, 2022

Hallie, We're glad that you finally booked those trips that you've been wanting to take! We hope you continue to knock places off your bucket list with DFC. -The DFC Team

Response from Dollar Flight Club· Jun 9, 2022

Sabrina, Love to see this! We hope it was a great trip for you and your family. -The DFC Team

Response from Dollar Flight Club· Jun 9, 2022

Thank you! This is a great description of our goals and what we do with our deals. We appreciate your honest feedback and thank you for allowing us to provide you with great deals! -The DFC Team