DogAcademyReviews of dogacademy.org

Response from DogAcademy· Mar 3, 2025

Thank you so much for your heartwarming review, Willow and Connie! We're absolutely delighted to hear about your wonderful experience with Alyx. Her patience and dedication clearly shine through in her work, and we couldn't be happier that you've connected so well with her. It's the highest compliment when clients specifically request to continue working with a particular trainer! We've shared your kind words with Alyx, and she's equally excited about your upcoming sessions. Thank you for being such great clients and for taking the time to share your experience!

Response from DogAcademy· Mar 3, 2025

Thank you for your wonderful review! We're delighted to hear about your positive experience with our team, especially Abbie. We strive to make our requirements clear and to provide patient, supportive guidance throughout the process. The video portion can indeed be challenging, and we appreciate your persistence! It means a lot to know that you found the experience valuable and worth your time. We'll be sure to pass along your kind words to Abbie and the rest of the team. Please don't hesitate to reach out if you need any additional support in the future!

Response from DogAcademy· Mar 3, 2025

Thank you for your review! We’re thrilled to hear about your experience with Cooper’s training, and so happy to know that our training techniques have been able to help you build confidence throughout the process. The ability to review and assess progress is a key part of successful training, and we're glad this feature worked well for you and Cooper. We appreciate you taking the time to share your experience, and we're here to support you both on your continued training journey!

Response from DogAcademy· Mar 3, 2025

Thank you for your review, Tricia! We are so happy to hear that your trainer Valerie was able to help you and your puppy get all of the training information that you need to be successful. We would love to be able to share your feedback with her, could you shoot us a quick email at [email protected] as well? We are so excited to help be a part of your training journey!

Response from DogAcademy· Mar 3, 2025

Thank you for your review! We're delighted to hear that our training program was presented in a way that sets your dog up for success. We put a lot of care into designing our training tasks and treat regimens to be thorough and effective for dogs at all levels. Your feedback means a lot to us, and we're excited to continue supporting you and your dog on your training journey. Please don't hesitate to reach out if you need any additional guidance!

Response from DogAcademy· Mar 3, 2025

Thank you for your positive feedback! We're delighted to hear you found the information valuable. Our team works hard to provide clear, helpful content, and we appreciate you taking the time to let us know it was useful to you. If you have any questions or need assistance in the future, please don't hesitate to reach out!

Response from DogAcademy· Feb 26, 2025

We’re truly sorry to hear about your experience and any confusion regarding our program. Our goal is always to provide transparent information and support to help clients successfully train their service dogs. We regret if our initial communication did not fully meet your expectations. Regarding your refund, we appreciate your feedback and want to ensure everything is resolved fairly. We have refunded $325, and we will also be refunding the remaining funds to fully resolve this matter. Additionally, we’d be happy to look into any ongoing charges and clarify or stop them if needed. Please reach out to us at [email protected] so we can assist you directly. Your feedback is invaluable in helping us improve, and we appreciate the opportunity to address your concerns.