Doctor On DemandReviews of doctorondemand.com

I paid for my visit up front, then continued to receive bills and collection notices for months, even after calling customer service to discuss the issue. The Dr. I saw was a total joke. If I had known how much they were going to charge in addition to the original amount I would have just gone to urgent care.

Doctors great; but their billing service Included Health is awful and the Doc on Demand customer service is lacking. Included health cannot figure out how to bill more than one insurance and once they get your ID number wrong, they can never seem to fix it. Been going on 2 months now that I cannot access my doctors because their billing system is incompetent.

I scheduled an appointment for my son who clearly has an ear infection. We live in a rural area so the nearest open clinic is an hour away. Again, my son clearly had an ear infection, I was told no antibiotics would be prescribed because they were unable to look in his ear, well then maybe remove "ear infection" treatment from your website! My 👏 son 👏 had 👏 every 👏 single 👏 symptom 👏 I was told not only was it probably not an ear infection, but just drainage from his sinuses. Just as I thought he woke up in the middle of the night and I was unable to get his pain under control. Went to the clinic the next day and he not only had an ear infection but it was bordering on severe. If you cannot treat ear infections FINE, but don't go out of your way to convince me he doesn't have one.

The doctors were fine! Customer Service is terrible! Kept billing me for a visit from Dec 15, 2022 that our insurance always paid for! I called and told them then. They kept sending me the bill! I called several times. Then my husband retired and his insurance became our supplement. So I paid it just to keep from being harassed every month! They received it July 15, 2024. They still keep billing me! I uploaded the check and pictures showing they cashed it! They are still sending me a bill every month! I have proof that I paid so I am done with them!! I called again and spoke to someone else today in billing and emailed the pictures of the check and information from my bank. If they continue to harass me, I am calling Better Business Bureau or my lawyer!!

I’m beyond frustrated with the switch from Doctor on Demand to Included Health. This has to be one of the worst decisions ever made. The app constantly crashes, and the doctors seem so limited now— they can’t even prescribe certain medications anymore! I originally went to Doctor on Demand for help with weight loss, and I had an amazing doctor who prescribed Metformin, Naltrexone, and Wellbutrin to help curb my cravings. She genuinely cared about my health, ordered blood work, and celebrated my progress. She even prescribed a 3-month supply of medication when she saw how well I was doing. Thanks to her, I’m now down 85 pounds and feeling healthier than ever! But now that everything’s been switched to Included Health, it’s a nightmare. I have to find a new place to get my medication prescribed, and I just can’t believe this is happening. This is so disappointing. Please, bring back Doctor on Demand! This change has made everything so much harder, and it’s not fair to those of us who rely on consistent, compassionate care.

Consulting a physician is the only good part about it.Billing makes things worse.No response to opened cases,no resolution.They say the case is escalated in every call and create a new one, but no way of solving the issue. I have been dealing with the for the past 5 months to a resolve a billing issue. I reached my end of patience and my insurance is denying mentioning as late filing,but drondemand doesn’t provide any explanation for late bill or does allow me to speak to the billing team.Worst customer service and totally unacceptable service. Billing team is nightmare, they don’t process the claims, do not resolve the outstanding amount. I am ready to the pay the billed amount, but it’s on hold always.They are a joke.

Okay......Where do I began? First , They way they do thier billing and blame it on some BS " OUTAGES "? It's called being crooks and taking patients money. Your Welcome. Went on my first visit, everything was good. Never made it to my 2nd visit bc they ( dr money bags , On Demand) debited my personal checking account for $129? Reached out to them via thier message service, which by the way is horrible. They came back stating that my insurance was not up to date? Which by the way , is very up to date. Then I had to call customer service. Yolanda was very helpful, More helpful than the messaging back and forth. I then called my insurance company , to only find out that Dr money bags on demand, had billed the claim incorrectly. Insurance company had to give me the claim# , and I had to call back to customer service , And give them the claim # I had to cancel my up coming appt , In order to get the refund of $129? Canceled the appointment. Got my refund. Then I started getting notifications that my Dr wanted to reschedule my appointment. Went in to schedule my appointment, and guess what? Dr money bags on demand is requesting payment options and wants banking information. Called customer service back and explained to them that I was NOT giving Dr money bags on demand my banking information, not after what Dr money bags on demand did. They explained that I had to give banking information inorder to schedule my appointment. DO NOT GIVE THESE PEOPLE ( Dr money bags on demand) ANY OF YOUR BANKING ( DEBIT CARD ) INFORMATION!! ITS A SCAM!! I WILL NEVER DO BUSINESS WITH THEM AGAIN. AND I WILL NOT RECOMMEND DR MONEY BAGS ON DEMAND TO ANYONE.......Blaming these so called " OUTAGES " For stealing our money. They are crooks!! They are definitely, not in the game of helping ANY PATIENTS. But definitely in it for your money!! Walk away......

I have used and recommended Doctor on Demand for years. Don’t know what happened to them. I called in around ( pm didn’t wait too long.Went fine with the Dr. She said my prescription would be called in right away. Didn’t do it. Called back said they needed Walgreens number which they had. Contained off and on all night until too late. Everyone said they would help and no one did.