DNA Diagnostics CenterReviews of dnacenter.com

They had us re take the test and told me they would and the gender to the results and never did! Took us about a month all together to get everything done

Professional and Prompt!

I highly recommend DDC Diagnostics! They were very helpful and understanding through the process and the results were quickly delivered!

Unfortunately I had a really poor experience from beginning to end. The collection center I choose was unavailable and the representative responsible for scheduling would always said she would reach back to me and never did. I agreed on doing the collection on a different site. On the phone and on the site of collection I’d mentioned I need a hard copy since I needed the results for legal purposes. I was told to send a written statement with my signature, which I did. I called to make sure my email was received and I was told they received my email and would mail me a hard copying. I’ve been waiting for a hard copy for two weeks so I called again today to inquire about it. I was told I had to include my mailing address on the paper and not on the body of the email. All customers representative lacked information making the process long and tiring. Edit: I felt I needed to respond to whoever reply to my review. First of all: I don’t “believe”, I know for a fact my experience with your costumer service was bad. This “type of DNA” test wasn’t stressful, the only thing that stressed me out was the incompetence of your customer representative team. It’s completely understandable that the rules for chain of custody legal test are strict but I was never informed of the rules and that the reason my address was “omitted”. Lastly, thank you for sending my results. I finally got it and I came here to write a good review but after seeing the reply to my review and how a company can’t hold themselves accountable when they are at fault I decided to keep it.

I’m the dad yayyyy

They were pretty quick with the results once the misunderstanding was fixed. I would definitely recommend

Pricey but accurate

I did not realize the results for the home kit would not include the names as provided on the sample envelopes. Why require name and DOB for each sample envelope if that info will not be included on the actual results? I will be calling the company to ask about destruction of samples and storing of information...questions that should have been asked prior too...oh well. On another note, I experienced and appreciated great customer service.