CA.govReviews of dmv.ca.gov

What a miserable pain to use. So bad they actually have pop-up to another sight that actually functions, but charges an extra $60 to process your $10 trailer payment. When I finally got it submitted I just got a notification that they will get back to me . Absolute joke!! Only the state of California could screw up a website this bad

Website is horrible. You have to search to find the right link to pay the Registration Renewal Fee. After finding and filling out the online form, the next glitch is the payment method. After entering the payment info, you have to put your order into the online cart but it never goes into the cart. The cart is always empty. So Frustrating! I give up on the online avenue and call the 800 number. The stupid SI/AI assistant made me repeat my home zip code 6 times before it got it. Same awful experience when attempting to enter my CC number. I finally gave up and closed the website. You would think the one thing the DMV could get right was a way to Pay the Bill. If you have AAA, it's faster and easier to go to the local office and pay the fee. Don't waste your time with their website or 800 number.

I’m extremely disappointed with the current DMV registration fee. I chose to lease an electric vehicle, a 2025 Nissan Ariya, which is not a luxury car. However, being charged $707 per year for registration feels excessive and discouraging. Fees at this level make it harder for consumers to keep up with everyday costs. Many of us are encouraged to switch to electric vehicles and invest in solutions like solar panels, with the expectation of long-term savings. Instead, we are facing additional charges that make it feel like the burden is increasing rather than easing. This feels like a step in the wrong direction. The DMV should seriously reconsider and reduce these costs, as it currently seems that consumer concerns are not being adequately taken into account.

As far as customer service at dmv it was excellent but i got overcharged on transaction for 253 that was drawn out of my bank account . I filed the form for reimbursement at the dmv which was signed by the dmv office manager. It has been four weeks now and still no reimbursement . Got transferred around to 6 different people on the phone yesterday with i would get a call from some else that never happened. Send me my damn money . This is from s state that charges you a fine if you do not switch all your stuff over in 15 days if you move in and it is expensive. Give me my money

The website reminds me of a 1st grade tech project gone wrong! To start with, they don't dynamically link their database to the insurers, it is batch loaded (how 80's). They can't even get the vernacular right. They call a case number a VCN in the app, but they don't cross reference anything. I tried to renew my registration and after submitting proof of insurance, they said they don't accept out of state insurance from Geico, San Diego CALIFORNIA. Then the response said (because it was a rejection letter) that if and when the proof I sent (the same PDF Geico sent me) that there would be no reply??? What? You can't trigger a FREE email?? Then, instead of realizing that I am re-regestering a car already in my "garage" on the website, it repeatedly asks me for the license plate and vin like 4 times, has anybody heard of cache or markers? And how much did we get scammed (I mean charged) out of, wasn't it 800million?? For what? I could hire high school students who would do a more competent job than the complete frauds who wrote this. And I don't want to hear about how old their system is. You could do the front end on many modern platforms and the default interfaces would do a better job. If I had to grade this, it would be detention for the student and a swift firing of the teacher (oh I forgot, you can't fire teachers for inadequacy. Sorry!) The overall grade would be a F------------ Lets get our money back and hire a team that isn't related to the Boxers or Feinstein's. Sorry for the rant, it needed saying.

California just sucks money from residents, not only a fee to conduct the payment on the phone , 100.0” to conduct payment on line!!!!!! Yet another reason why California is not a good place to live!!!!

California DMV won't take complaints about extremely loud cars. They advocate noise pollution because they don't block registration renewals for cars that are extremely loud. California DMV is guilty of violating EPA noise pollution regulations when the DMV employees don't restrict registrations from extremely loud cars that make noise pollution for many blocks. They're criminals by negligence when they don't enforce noise pollution standards against extremely loud cars. Also, they're really creepy too because they won't take any complaints about extremely loud cars. The DMV is getting away with helping people annoying the general population with extremely loud cars. The DMV employees willfully and intentionally allow registration renewals for extremely loud cars knowing the cars are extremely loud.

On the DMV website, it was very difficult to find the customer service phone number, and I ended up having to look it up on Google. When I called the number, I was greeted by "Miles," an automatic voice, who could not comprehend my question, and there was no option to talk to a living person. So, I ended up having to use the customer service chat for the website, where same "Miles" greeted me. I requested to speak to an agent and I was told the average wait time was 10 minutes, and yet I have been waiting for so long that I'm writing this review to pass the time.