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594 reviews
Dividend FinanceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Dividend is a leading national provider of renewable energy and energy-efficiency financing solutions to homeowners. We believe that solar should be an investment, not just another monthly expense and make this possible through offering a comprehensive suite of residential solar loan options to our customers. Our unsecured solar loan, the EmpowerLoan™, continues to expand its product offerings into the home-energy space - including PACE financing. As well, Dividend has developed a comprehensive platform for installation partners and homeowners to streamline the financing process and help our customers achieve their goal of solar ownership.
Dividend Finance (dividendfinance.com) has 594 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 106 reviews with 1 star · Clear filters
Anthony
Posted
Couldn't get a hold of anyone when i needed them. Was charged before my system ever went live.
Response from Dividend Finance· May 14, 2018
Hi Anthony, we really appreciate your feedback and we are so sorry to hear about your experience with Dividend. We will be reaching out momentarily to discuss and resolve your concern offline. Thank you.
Charlie
Posted
I ask for help establishing an account on your website....that was two weeks back.
Response from Dividend Finance· May 18, 2018
Hi Charlie, thank you for taking the time to write this review and we are so sorry to hear about this unsatisfactory experience you had with Dividend Finance. It looks like we were able to successfully set up your portal and resolve this issue. Please don't hesitate to reach out to us in the future if you have any further questions and we will gladly help. Thank you.
Mary
Posted
Now that my system has been in place when there is any problems with it or problems with finances no one gets back to me regarding my questions or concerns I was told my system was down I did everything on my end I could to fix it they didn’t come out for a couple weeks later to fix it took them over a week to fix it and then I ended up with a bill that no one has agreed to help me with or has addressed.
Response from Dividend Finance· May 18, 2018
Hi Mary, we are so sorry to hear about this unsatisfactory experience you had with Dividend Finance. We understand your frustration and will be reaching out to you momentarily to discuss and resolve this issue. Thank you for your feedback and we will be in touch shortly.
Janine
Posted
When I called to ask why the information on my account wasn’t reflecting payment online I was told the system was being fixed. A month later same issue.
Response from Dividend Finance· May 14, 2018
Hi Janine, we are so sorry to hear about this and understand your concern. Someone from our customer service team will be reaching out to you momentarily to discuss and resolve this issue. Thank you.
Rosemary
Posted
I don’t like the website to make a payment. I’ve also emailed for a call back and no one ever called me or emailed me back. Terrible service
Response from Dividend Finance· May 10, 2018
Hi Rosemary, thank you for your feedback and we are so sorry to hear about your experience with Dividend. Our mission is to provide the best possible customer experience and in this case we have clearly not met our goal. We'll be reaching out to you momentarily to answer any questions and discuss any concerns you may have.
James
Posted
My system has been in for 5 month and still does not work. I am contacting a lawyer
Response from Dividend Finance· May 10, 2018
Hi James, thank you for reaching out and we are very sorry to hear about your experience. We wanted to let you know that we have looked into this issue and saw that your system has been producing more than consumed since March of this year. We'll be reaching out momentarily to discuss this with you and answer any questions that you may have regarding this concern. Thank you!
Yaa
Posted
my solar was not completed- I do not have the maximum use since the trees causing shading was not cut down- every attempt to reach you has failed- I mentioned the non cutting of the trees when you called for approval - you stated you were just interested in knowing whether the solar had been installed- How can the solar perform efficiently with the trees still not cut by ad energy
Response from Dividend Finance· May 10, 2018
Hello Yaa, thank you for sharing your concerns. We always value feedback since this gives us an opportunity to improve and better serve you and others. We're sorry to hear about your experience and will be reaching out momentarily to discuss and resolve offline. Thank you.
M S.
Posted
Customer service needs to be improved. Extremely hard to get answers if you have a problem.
Response from Dividend Finance· May 10, 2018
Hi M, Thank you for your feedback. Providing the best possible service is our top priority and in this case we have clearly not met our goal. We're so sorry to hear about your experience and would like to reach out and resolve any questions or issues that you may have. We'll be reaching out via phone momentarily to discuss offline. Thank you!
