Bad
160 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Flow is a trade name of the Caribbean telecom Cable & Wireless Communications, used to market cable television, internet, telephone, and wireless services provided by the company.
Flow (discoverflow.co) has 160 customer reviews on Rated Honest, with an average rating of 1.2 out of 5.
160 approved reviews, newest moderated first
SCAMMEDBYFLOW
Posted
ITS THE WORST COMPANY OR SERVICE PROVIDER I HAVE EVER ENCOUNTERED. THEY DON'T GIVE A DAM. AND AS FAR AS I'M CONCERNED, OUR GOVERMENT ALLOWS THIS TYPE OF BULLSHIT TO EXIST BECAUSE THEY ARE THE SAME. MY SERVICE WAS DOW FOR SIX MONTH AND I STILL HAD TO PAY THE BILL EACH MONTH (THAT'S F-ing ROBBERY) THERE IS GOT A BETTER WAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Nagy C.
Posted
The email function is working with a 1-2 hour delay, but I am paying for the package where updates should be every 5 minutes. The support team promised me they would resolve this problem six months ago. The problem was not resolved.
Angel
Posted
The service is so bad 👎 it doesn't work at all an the plans are at a higher price and they still don't working. If i could leave zero stars i would. Flow needs to do better
Tricia
Posted
I have been without service since before January I've called and visited the stores multiple times to get a technician I've been told 3 to 5 working days and still no internet and your customer service rep is gonna tell me to continue paying my bill until y'all fix the service that's nonsense
Tanya L.
Posted
GET RID OF THAT SHITTY IVR SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!! I don't have time to waste with a damn robot!! You don't get many options to select from and you cannot get connected to any Live Agents anymore!! I have been experiencing this over a month now!! Hence, my issue is still unresolved!! All Flow wants to do, is to use the IVR to reroute you their WhatsApp chat whilst you're waiting to be connected to a Live Agent!! The bot repeatedly asks you if you would like to be assisted with a WhatsApp Live Agent, which there are no Live Agents. Just a Virtual Bot Assistant with robotic selections!!! So they dont want you to wait online in peace to be connected to a human Customer Service Agent!!!! I would never recommend anyone to Flow.....and I am very serious about that!!
Penelope Anne W.
Posted
On Wednesday I woke up to no Internet in my home. I tried several times to report the fault by phone. I went through all the steps/voice prompts and when I asked for a live agent, it simply disconnected the call without even ringing. I also tried the whatsapp option, and I did get an automated acknowledgement, but then nobody replied for the rest of the day. In the end I had to get in my car and drive to the FLOW store in Galleria to report the fault. Very disappointing. Luckily this bad experience was redeemed by your associate Cavel who was fabulous. She came to my home at 6.15pm and replaced my modems and got me up and running. She was extremely courteous (took her shoes off at the door), respectful, helpful and friendly. I gave 3 stars overall because the phone system to report the fault was horrendous, but Cavel got 5 stars hands down. Thank you, Cavel.
James P.
Posted
I have 2 accounts. One account us 50114460. It is under someone else's name, I neither took home service out nor signed any papers to place it in my home. After 9 months, I am still being charged for this case of fraud. Secondly, although not told to the consummer, upon trying to credit my mobile phone account, I am rendered helpless because it appears I am being charged for making a top up to the plan. Their AI system does not give you any help because it gives you a narrow selection of topics. The idea of "fraudulent account" only resulted in my being cut off. Be careful. The phone app is worthless. What is the old saying? "We are the phone company and don't care". Difficult enough being partially blind, but their customer service is garbage. If you are foreign, sign up with consummer cellular. Reputable, honest, good infrastructure. I feel sorry for the Jamaican, this firm can't care less for its' customer. I doubt after 10 months, nothing has happened and nothing ever will. Just run from this company, no sense of shame or integrity. FINALLY, they only offer help if you have WHATSAPP. Cute, I fear social media having been ripped off years ago, slamming shot access to credit info in the USA. Fyi. Dr J P St. Elizabeth's Parish Jamaica
S
Posted
Contrary to the consensus gleaned from most of these reviews I have read, my experience on January 9, 2025 at the Sky Mall outlet was very good. Davor, Beverley and Krystal (supervisor) were extremely helpful, cooperative and provided top tier customer service. Thanks so much!!
