discoverbank.comReviews of discoverbank.com

Horrible a pain in my ass. Bounced my mobile deposit. Left me stranded on the side of the road because I wasn't able to withdraw funds. I hate this bank with a passion. Same hatred I have for snakes, liars and thieves, incidentally this bank is all of those above. Customer service is no help. I joined this bank thinking it would be better! The worst banking experience in history.

1 star is too much. Worst banking service ever

Do NOT sign up for an online CD unless you know ALL the facts WHICH THEY DON"T TELL YOU. When the CD matures, you can't have an ACH transfer done lol. This is a joke. You either have to have the money wired (WHICH COSTS YOU $30!) OR you can have a check sent to you in 5-7 business days...how absurd! Either way they make money. I decided on the wire but you have to call them up, go thru the form, then use THEIR company to take a picture of both you and your drivers license or passport. Well, after 10 minutes, i couldn't do it. It wouldn't take my pic. So i said, forget it and send me the check. Now why would it take 5-7 BUSINESS days for them to mail it to me? Nothing has to clear. They've had my money for 9 months lol. So by the time it arrives it could be 9 or 10 days from the time i close it - and who knows how long of a hold is on the check. After the process was done, I found out they were sending the check out TODAY while it was supposed to be sent out in 3 weeks, when the CD matures . Thank the Lord they have taped conversations. All morning I spent on the phone with them. HORRIBLE

been with discoverbank since 2018.. interest rates is what drew me to the company. but interest rates are available at other banks. i had problems in the past with c.d. instructions. this year with new ira accounts that did not open in time and cost me money on my taxes. check held from march 30, 2025 and returned in may. will now take my business else where !

I originally gave this a higher a score…BUT after banking with them since 2018 I said F this. HORRIBLE company, HORRIBLE cards, Horrible policy’s. I am sorry Discover but it’s only time before you’re bought out. One word describes this bank “ AVOID”. You were decent in the 80’s,90’s, but now you are on your death bed.

I recently attempted to open an account with Discover Bank, and while I was hopeful about the process, I faced some significant challenges that left me feeling frustrated. Initially, the application process seemed straightforward. I filled out the online application and was directed to call in to complete the verification. During the call, I followed the instructions to provide my ID (both front and back) along with a selfie, and I did this three times. Each time, I received confirmation that everything was complete and was told, "Thank you, have a great day." However, I was later informed that my verification had been rejected. This was confusing, as I had received confirmations indicating that my documentation was sufficient. Unfortunately, the customer service representative was unable to provide any specific reasons for the rejection, leaving me in the dark about what went wrong. The lack of clarity and communication during the verification process was disappointing. It’s essential for banks to provide clear guidance, especially during something as critical as account verification. While I appreciate that Discover Bank offers various financial products, my initial experience with account opening was not as smooth as I had hoped. I would recommend that they improve their verification process and customer communication to help avoid confusion for future applicants. Overall, I had high hopes for banking with Discover, but this experience has left me reconsidering my options.

I recently applied & was approved to open a checking account with Discover Bank in order to be able to link & transfer my checking account to a Visa or MC since only 99% of the planet accepts Discover. I had begun to regret doing so after I received a couple of confusing emails I received from Discover & being treated as a complete idiot by one rep when I called regarding clarification of my concerns regarding these email. Finally, PLT, Ms Mary from Discover Bank CS was able to answer my questions in no time flat & restored my peace of mind which is priceless! She not only restored my faith in the banking side of Discover but in mankind as well! She has turned Discover Bank’s previously earned F into an A+, gold star, smiley face! Kudos, Ms. Mary, for being an angel of mercy & my answer to prayer today!

Be aware that Discover will, not possibly, but will not let you withdraw funds that were deposited into your IRA Savings account for 61 days. This is currently their internal policy that has not previously been told to customers until recently but they are enforcing despite this fact not being previously disclosed in writing in their Deposit Account Agreement. As you can see below (1) they just put this in their Deposit Account Agreement that they claim won't be effective until April 19, 2025 but they are and have been actively enforcing without customer agreement. I opened my account several years ago so this should not have applied to my deposits since it was not specifically in the Deposit Account Agreement that was in effect when I opened the account. They continue to refer to a vague section of the existing Deposit Account Agreement and I was told by several agents "After reviewing what you have stated it is in our account agreement when opening the account. You can locate it on our website under forms and documents Page 18. The 60 day rule does apply to all distributions even IRA OSA and all new funds put into an IRA even if the account has been established for a long time. It applies to all new funds. This is a business decision made by Discover Bank." As you can see Discover has not even made this "policy" effective or known to their customers until a future date. Do not do any business with this bank. You have been warned. (1) Important Changes to the Discover® Deposit Account Agreement Effective April 19, 2025, the following will be added to the Deposit Account Agreement: Section 15 (f): Funds Availability (Holds), IRA Savings Accounts: Any deposit made to your IRA Savings Account (for example, by check or ACH transfers initiated at Discover Bank) may not be available for withdrawal until 60 days after the deposit date; except for required minimum distributions and revocations of IRA plan.