Great
534 reviews
DiscountMags.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
DiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
534 approved reviews, newest moderated first
Helane H.
Posted
Lawanda was magnificent…. She answered all my questions (and I had many) with care and professionalism and warmth. I had called another magazine company to get some info on my subscriptions from them and got so frustrated cuz they wouldn’t let me talk to anyone until I committed to buying a medical device! Lawanda should be leading classes for all your phone people (maybe they are already all great!) Thank you Helane Hurwith
Susan P.
Posted
Buyer Beware - please make sure you read the refund policy before purchasing. If your magazine goes out of business, Discount Mags will NOT refund your money. While they state "Our #1 priority is ensuring all our customers have a positive experience with us"... Apparently that is not the case as the refunded amount was less than $35.00 - and that seems to be worth losing a customer over
Response from DiscountMags.com· Jun 13, 2025
Hello Susan, we sincerely apologize for any inconvenience you encountered ordering through our website. While our refund policy does not cover a magazine that stops publishing more than 6 months after the order, we refund any order for an unsatisfied customer within 6 months of placing it. Publishers often change how often a magazine is published without notice. We do love our customers and do our best to give them a positive experience, and although your purchase was over a year old and outside our refund policy, we offered a gift certificate equal to the remaining time on your subscription. We apologize if this wasn't enough. If you need anything else, please contact us at [email protected] or our customer service line at 1-800-673-8187, and we will be happy to help. Have a wonderful day!
Bookworm
Posted
I ordered a magazine subscription back in November of 2024 and waited for the first magazine to arrive. It was April of 2025 and still nothing. I tried to get onto their site for help and it was backlogged. I reached out to them again over a week ago and finally got some response. They said they would contact the magazine and get back to us in 3-5 days. Still nothing. Very unhappy customer!I wouldn't recommend this company.
Response from DiscountMags.com· Jun 5, 2025
Hello, just reaching out regarding your order with us and your recent Trustpilot review. We have reviewed your order and sincerely apologize for the inconvenience. Your order did not make it onto the publisher's mailing list, and we didn't catch it until you let us know, which we're sorry for. When you reached out, our customer service team responded promptly, contacted the publisher, and offered to either resubmit your order or cancel and refund it. You chose to cancel, and the full amount was refunded. We do apologize that your magazine was not delivered in a timely manner, and we'd ask that you contact us as soon as possible if issues ever go missing. If there is anything else we can do to improve your experience, our customer service line is 1-800-673-8187. As a small business, we are heavily affected by both negative and positive reviews, so if you get the chance to update your review to reflect your experience, we would greatly appreciate it. Have a wonderful day!
David S.
Posted
Lawanda was EXTRAORDINARILY patient -- and knowledgeable successfully updating my credit card info and combining accounts that I'd had (stupid me!!) under one email. Can't say enough about her!!! Pleasure dealing with your company
Nathan
Posted
Discountmags is legit! Responsive customer service and a better than anticipated turnaround from order to digital delivery. And you can't beat the price. Highly recommended!
Robert B.
Posted
Never shipped my product then would not refund me. They said it was over 30 days. Well when you don’t respond to me for 2 weeks what do you expect! This company is a rip off! I disputed my charge and will get a refund, F’in crooks do not do business with this company!
Response from DiscountMags.com· Jun 13, 2025
Hello Robert, we wanted to reach out regarding your order. At first we were unable to find an order under your name, and we did not hear back when we asked for more information through Trustpilot. After some digging, it looks like you ordered a book in February 2025 and contacted us again in April to say it had not been delivered. Most companies have a deadline for reporting missing packages, and this was outside our 30 day window, but we still made an exception and issued a full refund once the dispute with your card company was resolved. We sincerely apologize for your bad experience. If you need anything else, please contact us at [email protected] or our customer service line at 1-800-673-8187, and we will be happy to help. We look forward to hearing from you.
Rhona M.
Posted
This wonderful lady named Lawanda was the most helpful, kind, most patient and caring person I have ever have in my lifetime to help me anywhere. I am 78 years old and she helped me with her time and most important kindness and patience I was blown away. I felt like right away she was my best friend. I thanked her so much and all she said was she was going to help me no madder what!!!!!
Peter Q.
Posted
I ordered The New Yorker for 2 years on 11/11/2024. DiscountMags.com accepted the payment and shows the subscription as active but I have not received a single issue. I have inquired/complained 5 times in the last 2 months and have gotten no response. I guess when a deal is too good to be true it isn't.
Response from DiscountMags.com· Mar 22, 2025
Hello Peter, we wanted to reach out regarding your New Yorker order and sincerely apologize for the issues you are having. We located your order placed on 11/11/2024; the estimated delivery for your first issue was on or before 02/03/2025. We see you emailed us a few times, and our customer service agents replied but received no answer back, so your email service may be filtering our replies into spam or junk. We also tried to call you but couldn't get through. Please contact us at [email protected] or our customer service line at 1-800-673-8187, and we will be happy to help with your order. We look forward to hearing from you.
