Average
21 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an online retailer passionate about fire pits.We started Direct Fire Pits with a simple mission, to offer the best quality products in the industry, provide the best prices on all your fire pit needs and give superior customer service.We have managed to build up a reputable establishment online, thanks to our amazing team. We aim to grow our business more and more, offering our customers the best of products and services out there.
Direct Fire Pits (directfirepits.com) has 21 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 8 reviews with 1 star · Clear filters
Jeff M.
Posted
Bought new would not light after two years trying to get parts got it to light. Then it will only run or stay lit for about 2 minutes then the flame goes out. This is truly a piece of crap! Do not buy from Direct fire pits.
Robert B.
Posted
Returned product in accordance with their procedures and it has now been two months since they received the product. Still waiting for my refund. They do not answer the phone or reply to emails. Do not deal with Direct Fire Pits.
vincenza
Posted
Do not try to buy from them. I placed an order for a square 36” fire pit kit in January and I February they said they’re out of stock and won’t be getting any soon. I replied back to them that I can wait never got a response. 2 week later they increased the price by $300 online. Don’t buy from them they’re trying to up their prices to take advantage of supply and demand.
emily
Posted
You had no problem taking my order and money but I have had no communication after that. Where is my order?
Monie
Posted
I purchased the surround face cover not knowing that all that it was and the company WOULD NOT give me a refund. I never opened the box at all. So ne careful ordering from this company.
james P.
Posted
It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!
David
Posted
After confirming that the firepit we wanted was in stock and available for immediate shipment, we placed our order. After waiting several weeks we never received and cancelled our order. We also ordered the matching cover that shipped immediately. Unfortunately we can't use this and firepit direct won't take it back because it's beyond 30 days!
Botto
Posted
I bought a fire pit Sat Jan 8th. I’ve tried to contact you numerous times via email, phone and text. I haven’t gotten a response. I would like to add a face plate but at this point in thinking about canceling my order and going elsewhere. You took my payment immediately and then disappeared. Very suspicious and I’m NOT a happy customer.
