AsdadirectReviews of direct.asda.com

Ordered some Lego that was on offer for my daughter's birthday, only to be told it got lost in transit. But instead of ordering a new one and sending that out, they simply refunded me the money, which means that this was all a complete lie. They probably didn't want to sell it at that price or ran out of stock, so lied to me. This has happened 3 or 4 times now and so I won't be buying anything from them again. Complete and utter liars....

Ordered an item for click and collect, 1 hour before the collection time they E-Mailed me and said that the order was cancelled, called them for an explanation but they had no idea why the order was cancelled. Gave up and obtained the item from a competitor company and everything went totally smooth. I wont be ordering anything from Asda.

Ordered 3 items from Asdadirect and was told (after ordering) that they'd all be delivered separately. I work full time so this is not convenient. They also don't tell you till after you've paid that they use several different couriers who have their own tracking methods. Needless to say I just so happened to check my order online whilst on my lunch break and was surprised to find out that I had a delivery expected to arrive at my home within the hour. Luckily I have an understanding boss who let me go home to sign for it. This happened to all 3 separate parcels so needless to say I will not be using Asdadirect ever again.

We have ordered School clothes for kids going back to school. We ordered 5 weeks ago. Kids go back to school in 2 days, still no school clothes. This is are third call to them. We have now been informed that clothes have been lost in transit, this means we have to 're order everything again. Money has left my account. Trying to speak to George's customer and there is a language barrier as there centres are not in the UK. We are having to chase them. And they can't help. Promos call backs and it never happens. This will be the last time I ever you use George. They have now told us that they will refund the money, this will take 7 days. So we have to buy clothes again on the hope we get money back. I buy from a UK company. I live in the UK. Why am I speaking to an Indian company who have no idea what is going on.

I have ordered from Asda Directs website twice now and have had no issues. I had to call Customer Service through a fault of my own, at first there was a language barrier but the woman was helpful and did sort my problem quickly. I am really pleased with my purchases, they arrived on time and in great condition. I would definitely recommend and I will be ordering from them again. Love when they have the sales on. Thank you Asda! :)

I agree with other Asda customers the customer service is awful. I am sure that they are trained to be rude and difficult. I have had cause to complain about all Asda services from grocery delivery, attitude and check out staff who chat to others when they are suppose to be checking out your shopping. Yet another complaint today. I sent my daughter to collect goods I had ordered, she had the original email, but they would not give her the order. Another point if you go to the customer service desk to return goods before 10.30am You are told we don't deal with this before 10.30, but they don't inform you of the alternative and there is no signage to tell you that you must go to the front of the desk at the front; its all so confusing. It takes the customer service staff great deal of effort to look up and acknowledge a customer is waiting r, they are too bust talking to each other or pretending to be busy !! I have had enough of ASDA

Ordered BBQ. Came quick enough but when we opened the undamaged box the one side panel was damaged. Phoned customer services we told them we needed it for an event that weekend they suggested that we could have a part refund of 10% = £14 but we would have no warranty on the BBQ anymore. We said that wasn't an option so they said that they would get in touch with the manufacturer an call us back within 24hours. One week later - still waiting for the call. Oh and don't take notice of their reviews, they only publish the ones they want

NON EXISTENT CUSTOMER SERVICE. I ordered a Borneo double sunbed on 26th May and booked a days holiday for a delivery on Wednesday 7th June. Received an email with tracking number on the 5th to say it had been despatched. Checked the tracking, delivery firm Arrow XL showed it was ready to deliver at 22.16 on the 5th, was next shown as received at their Worcester hub at 20.03 on the 6th, and ready to deliver at 20.06 on the 6th. I was then surprised to receive a text early on the Wednesday morning telling me due to a problem at the warehouse they were unable to deliver and would contact me to re-arrange!! Spent the next 15 minutes on the phone to Arrow listening to a recorded message that an 'agent would be available soon'. Their live chat wasn't working either so decided to contact Asda Direct. What a joke of a customer service they are....was promised a return call within 30mins to let me know what was happening with my order. 5 hours later, still no call back. Tried again to contact Arrow, yet again recorded message for another 15mins. Rang Asda again, could barely understand what the guy was saying, but was again promised they would look into it and call me back. 3 hours later, still nothing. Called Arrow again and after 20 mins waiting finally got through. Apparently as it wasn't received until 20.06 the night before it was TOO LATE to be sent out??? I thought all these couriers firms worked overnight delivering to the regional/local depots? I explained to the young man that as it was their mistake and I wasn't prepared to take another day off work for delivery, I'd like it delivered this Saturday/ Sunday. He said it was too late for that so couldn't deliver until the 17th !! When I told him 'no good, as I'm away' (I really am) he went silent, didn't offer any way of resolving the problem, so when I said I'd probably be cancelling my order he just said OK. UNBELIEVABLE!! Got back in touch with Asda, to be told that I had already cancelled my order!! Seems the young man at Arrow had done this for me...at least he did something!! Have received an email confirming my refund, but only for the sunbed, not for the NON existent delivery...guess this will be more hours on the phone!! GOOD NEWS...ive found an identical sunbed, £60 cheaper from a firm called ManoMano...their customer service reviews are excellent!!