Digital Software LabsReviews of digitalsoftwarelabs.com

Internet & Software
4237 Salisbury Rd #111, Jacksonville, Florida

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4.4

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128 reviews

Digital Software Labs4.4Great

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About Digital Software Labs

Digital Software Labs specializes in turning your business ideas into innovative application solutions. With a commitment to excellence and a focus on delivering high-quality results, we ensure that your business can thrive in the digital landscape, we provide comprehensive support, making your software journey seamless and successful. Partner with us to bring your ideas to life with precision and expertise.

Digital Software Labs (digitalsoftwarelabs.com) has 128 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.

Also known as: digitalsoftwarelabs.com
Website: digitalsoftwarelabs.com
Category: Internet & Software
Location: Jacksonville, Florida
Listed on Rated Honest: 2026

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About Digital Software Labs

Digital Software Labs (digitalsoftwarelabs.com) has 128 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.

Also known as: digitalsoftwarelabs.com
Website: digitalsoftwarelabs.com
Category: Internet & Software
Location: Jacksonville, Florida
Listed on Rated Honest: 2026

kristin K.

Posted Jul 27, 2024

Took advantage of the fact that I…

Took advantage of the fact that I didn’t know about the costs of website production and aggressively upsold me on every phone call. I ended the project and cut my ties because I told him I could no longer spend more than $2000. He did not respect this, and he continue to call and request meetings with me and then tell me that I should not worry about money and it would not be a factor… Suddenly, he’s telling me that his supervisor is requiring me to buy all these things such as social, social media development, and content editing . Mike Murphy the supervisor made me feel so very pressured when I met with him regarding my Desire to stop the project because I could not spend any more money. It didn’t matter. He even tried to upsell me at that meeting. . Finally, a few weeks later, I realize I had spent $4100 that I do not have. I am a Mom with young kids I have $300 in my bank account right now. I am unemployed because I lost my job after my mother died.due to extended grieving. This website was aiming to create a platform for a horse therapy business to help children with emotional challenges. The business was to be named after my mom. After so many request just to partways with the company. They finally agreed to meet with me. They offered me a refund of $300. I didn’t understand why because we’re not even launching a website.for me . I just wanted to get away from them because they are So aggressive and pushy, and they would not stop with me. It was almost like harassment. Mike Murphy offered me $1200 at one point I think he felt bad after about an hour of negotiation on the phone and I believe I started crying however, the next morning he revoked his agreement and told me a bunch of reasons that didn’t even pertain to mesaid that it was out of his hands all he could do was $400 and that was “out of his hands” i at the end of the day, I do not have a website for the business I created (my choice)?to honor my mother and octoweb is having a great time with $3700 of my very very hard earned money. It will take me all summer to earn that back I could’ve use that money to buy food for the kids perhaps take the kids on a little trip, I just enjoy my life a little now. I’m standing here looking at my cupboard realizing there’s very little food and the house will have to go up for sale because I cannot afford the mortgage $4000 may not be much to them but to me, it was my .only bit of savings to keep me going over the summer . I would not trust Mike Murphy , or David Johnson. How is it even legal to charge for social media content, creation, and a domain that is not even active or being used and I highly doubt it was even paid for because they could not give me a date that the payment was submitted they just didn’t want to refund the money and they were gonna do whatever they could to confuse me and make it sound complicated Trying to talk over my head . Trust them, give them my full respect and I believed everywhere that they said when he said I would not have to pay more money after $2000 but yet he continue to upsell me that was David Johnson. I would run very fast from this company. They seem nice. They seem competent, but they just care about one thing money , they do nor care one bit about the customer :

Response from Digital Software Labs· Sep 30, 2024

Dear Kristin, Thank you for taking the time to share your feedback about our web design services. We sincerely apologize that your experience did not meet your expectations or our usual standards of quality. We take all feedback seriously, and your concerns about the specific issues raised in the review are particularly important to us. We would like to learn more about your experience and how we can make things right. We're committed to continual improvement, and your feedback is invaluable in helping us enhance our services. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Could you please contact us directly at [email protected] This will allow us to address your concerns more thoroughly and personally. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We're dedicated to ensuring customer satisfaction and hope to have the chance to restore your trust in our services.