DigifeelReviews of digifeel.io

Response from Digifeel· Jan 23, 2025

We’re very sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and assure you that we take this matter very seriously. Please contact us directly at [email protected] with your order details, and we’ll prioritize resolving this for you. If your items are lost in transit, we will make it right, whether that means replacing them or issuing a refund. We sincerely apologize for the frustration caused and will do everything we can to ensure this is resolved quickly.

Response from Digifeel· Jan 23, 2025

Thank you for your detailed feedback, and we sincerely apologize for the inconvenience and frustration you've experienced. We understand how important it is for your business to receive orders promptly and without issues. Regarding the initial double charge, we’re glad to hear the refund has been processed, but we’re sorry if there was any miscommunication about the cause. We also take your concerns about shipping options and delivery times seriously. While our standard shipping is free, we recognize the need for more flexible options like express delivery, and your feedback is invaluable as we consider future improvements. In terms of the product, we are confident that your tiles will function as intended. Should you encounter any issues, please don’t hesitate to contact us, and we will resolve them promptly. Lastly, we appreciate your comments about our review visibility. Transparency is important to us, and we’ll review this internally to ensure our customers feel confident in our services. We truly value your business and recommendations and apologize again for falling short of your expectations. Please let us know if there is anything more we can do to assist while we work to ensure your order arrives as soon as possible.

Response from Digifeel· Jan 23, 2025

Thank you! 😊 I'm glad you liked it.

Response from Digifeel· Jan 23, 2025

Thank you so much for your wonderful feedback! 🥰 We're thrilled to hear that our product is helping your clients leave reviews more frequently—it’s amazing to see how it’s benefiting your salon. 💇‍♀️✨ We’re sure you’ll love the Facebook/Instagram option just as much. If you have any questions or need assistance with your next purchase, feel free to reach out. Thanks again for the recommendation!

Response from Digifeel· Jan 23, 2025

Thanks for your trust 💫

Response from Digifeel· Jan 23, 2025

So happy to hear that! 🥳

Response from Digifeel· Jan 23, 2025

Thank you so much for your feedback! We're glad the purchase process was smooth overall and that our customer service team could assist with the payment glitch. It’s fantastic to hear you started seeing results so quickly—congratulations on the 5-star review! 🎉 And how wonderful that you’re using the feedback to improve your services. We’re thrilled Digifeel is helping your business grow, and we’re here if you ever need assistance or have questions. Thanks again for sharing your experience!

Response from Digifeel· Oct 27, 2024

Thank you so much for your positive feedback! We're thrilled to hear that the setup was easy and that customers are already scanning your plates. Looking forward to hearing from you!