DICK'S Sporting GoodsReviews of dickssportinggoods.com

Online customer service is ABSOLUTELY ABYSMAL. call at your own risk, knowing nobody knows a single thing and then you get hung up on...3 times. I've lost hours of my life on the phone with morons.

A clerk was just standing at the shoe department, not helping. When I asked a question, he wasn’t nice at all. (Someone else helped me, who was very nice.) And when I tried the shoes on, this clerk came close and watched me. Very intimidating. He should not be working there, in my opinion.

I went to the store to do a return of an online order. They said I was outside the return window and there was nothing they could do. I was within the return window from when I received the item but was outside the window from when the order was placed. Called customer service to discuss and they were unwilling to do anything. Every other online retailer I have ever dealt with accepts returns within their return window from the date of delivery of the item because they know orders can have long shipping times. Horrible customer service, and they have lost my future business.

I purchased a $500.00 Mountain Bike from Dicks along with a yearly service contract for life which includes a Once per Year Service Contract. Every year I try and use it I usually have to negotiate with an employee to honor it. Today, in the North Scottsdale location I was confronted by the rudest employee I have ever met. He wanted to argue that Dicks doesnt offer lifetime warranties and I tried explaining I only wanted the once per year service. The conversation got heated and he told me to talk to a manager so I left. In the future I would not recommend the North Scottsdale store.

I am genuinely astonished at the level of incompetence and disregard for customer satisfaction I experienced with a recent online order from Ducks Sporting Goods. This was, without a doubt, the worst online retail experience I have ever had. The order was placed and immediately went into a "pending shipment" status, where it languished for a full four weeks. Four weeks! Not a single update, not a word of explanation. It was as if my order had fallen into a black hole. After a month of waiting, I decided enough was enough and called to cancel the order. A customer service representative, who seemed completely unconcerned, promised me that the cancellation would be processed. I was explicitly told the order would be cancelled. You would think that would be the end of it, but you would be wrong. Instead of the promised cancellation, my order suddenly, miraculously, shipped. It was a bait-and-switch of the highest order. They lied to my face, ignored my request, and shipped the product anyway. This level of operational failure and outright deceit is unacceptable. They held my money for a month, lied about canceling the order, and then shipped it only after I attempted to cut my losses. Never again. I will be taking my business elsewhere and actively encouraging others to do the same. This company has proven it cannot be trusted.

I bought a $275 Yeti cooler at the s’kci Sporting Goods in Gastonia, North Carolina. I put one bag of ice in it, which drained because of a faulty plug, I was not able to return it or get a refund exchange because they told me it was used due to the bag of ice, even though the tags were still on it and the warranty had not been opened. You have to go through Yeti, which has been yet another HORRIBLE experience. I have owned the cooler 25 days and still cannot put anything in it because it leaks!!! The drain hole was faulty. I’ve talked to four customer service people with Yeti and none of them had any idea what’s going on and don’t do what they say. Would not recommend D’s Sporting Goods or Yeti at all!!!!! I live in a vintage camper with rescue dogs that have to have special food refrigerated. I did not have a refrigerator. I ended up going to Dollar General and buying me an $18 igloo that works perfectly. Yeti is a huge mistake!!!!! I had to spell the name of the store backwards. It would not let me review stating it was an inappropriate language, but we know what I’m talking about.

Will never order again. Spent hundreds of dollars to have it shipped in a cheap plastic bag that was tampered with and tore open on my doorstep. Dicks customer service gaslit me and blamed fedex and wouldn’t take any kind of responsibility over their shipment being cheaply packed, and has a no return policy once packages are delivered. Seems suspicious and lack of good customer service to me!

I just had the greatest experience over the phone with a sales associate and their manager Jordan P. Thank you both for the amazing gesture and how you helped me today. Your kindness and your exceptional customer service is something you and the Dicks brand should be very proud of. Without going into details, these 2 are amazing humans! Clackamas OR location.