Blick Art Materials, LLCReviews of dickblick.com

I ordered something some stuff off their website the 20th of this month. They charged me the same amount two more times on 27th and 28th. The 27th charge is still pending. So they charged me two more times after I had already purchased the items.

I order from Blick. The only problem I have is who they use for shipping. They use Fed X. The free shipping is Fed X smart post. This is where Fed X hands it off to the USPS, after they've held it for a week. Smart post delivery will take up to two weeks. It's a nightmare. I paid the extra $3.00 for regular fed x ground. It was supposed to be here yesterday, Saturday. Of course it was not. Fed x, now has put the delivery at Tuesday. Half the time Fed X doesn't know where the shipment is. This is who Blick need's to get rid of. As it is most of the complaints'. As far as quality. Blick has the original and quality. I could have ordered off of the company that start's with an "A" and had said product yesterday. But, the "A" company has a lot of counterfeit product's. Blick does not have counterfeit product's. I have never had a problem with customer service. I have expressed my dislike of their shipping company, fed x. They gave me a solution. I happen to have a UPS account. They told me if I need it quickly, call them, and give them my UPS account number, and they will ship it UPS. Which I have no problem with. Blick, is a great company. I don't hold it against them, for their shipping company they use. As I said, they resolved my problem. I didn't need the product immediately, so I know what to expect from Fed X. The only reason I didn't give them 5 stars, is because if they used UPS, they would not have shipping issues like they do. Blick does have quality products. I ordered Caran D'Ache Luminance. There was no way I would order from "A" company and possibly receive counterfeit product. Blick product's will 100% guaranteed be from Caran D'Ache. So I will continue ordering from Blick, they have quality products. If there is a problem with quality, that's from the manufacturer.

I have ordered from Blick Art Materials many times in the past and always received great customer service and great products, plus their prices were usually the best anywhere! I can't understand all the negative reviews here on trust pilot website compared to the positive reviews. Maybe this is just a site where people come to complain about stuff!

I believe the people working there are nice but the systems they have in place are what’s horrible. I placed an order on the 15th, cancelled the 17th and it’s now the 22nd and my funds are still being held. When you call they blame the bank and when you call the bank it’s still on the merchant. We all know it’s on the merchant and not the bank. The bank didn’t ask to place the hold. I just want my funds released back to me. If they want to contact me about this they can. It was a large order too and my money is being tied up.

Worst customer service I have EVER had. I didnt know it was so hard to buy an e gift card. Jesus!

Customer service was wonderful in dealing with the issues that arose with my order. FedEx reported my package as "delivered" several days ago, but it didn't actually show up. Contacted customer service the next morning, and they apologized and immediately offered to send a replacement package. The original package turned up the following day, having been incorrectly delivered to a neighbor, and I contacted customer service again to cancel the replacement package. They initially told me that the shipment had already been processed, but were able to stop it from shipping out and called me to explain the situation. Grateful for the positive customer service experience, especially in this challenging time, and excited to try out my new assortment of paints and brushes!

I posted once before about blick art materials. A return that went bonkers ,but was resolved. Well.... I thought that had to be misunderstanding,I'm sure a sale through this company will go better. Nope not really. I ordered my wife a 36 pack of touch twin markers and a 12 pack of skin tones in the same brand. I did overnight shipping ( my wife is battling cancer time is important to us) needless to say she LOVES them so on the 8th of this month we order more ,in fact went back that same day for a few extra she said she would like. (We did the free shipping this time because she wanted extra product over receiving them quickly)Then today the 10th I recieved a bonus at work so back to the blick site I go this time choosing several colors I think she will appreciate as a surprise for her. Where the problem lies is. First the smaller of the two orders on the 8th has at least shipping info that happened today but no estimated date of arrival but the kicker is the larger order (the one I made 1st on the 8th) is still incomplete and now the order I made today says HELD ! REALLY???????? I've spent ALOT of money with them the past few days to make my wife smile and this is how they handle shipping????? Fill one order ,the smallest one ,the one I did second very late in the day ,haven't touched the 1st order and now the 3rd says held????? If my wife wasn't so excited and this brand were easier to get I would cancel it all ,but I can tell you it seems like there is some issue everytime we order from this company. I know we are all dealing with the Corona virus but other companies are having no trouble shipping their items. It's already going to take them better than a week to get the orders to us ,but now one is held. I did contact customer service she saw no problem with the order ,but gave NO explanation. Yes these are just markers, but making my sick wife smile is precious to me and having to worry about items even being shipped is an issue we dont need. I seriously doubt I do buisness with this company again. I had rather go back to merri artist and pay a little extra ,have my wife's supplies in less than a week (from further away) than have to keep checking in on a company.

Incredibly poor company with awful customer server.