Average
170 reviews
Diamond Warranty Corp.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Great products and service starts with great people. With over a century of combined experience in the automotive and extended warranty space, Diamond Warranty is an industry-leading warranty protection plan provider to new and independent dealerships since nationwide. Our portfolio contains world-class Vehicle Service Contracts, Gap Insurance, and Automotive Ancillary products backed by AmTrust Financial.
Diamond Warranty Corp. (diamondwarrantycorp.com) has 170 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
170 approved reviews, newest moderated first
JUDGE H.
Posted
Exeperiece with gettingmy car Fix was good! I understood they had to wait until a claim was made so my problem was more with the mechanics I was dealing with.
Response from Diamond Warranty Corp.· May 6, 2018
Judge, Appreciate your feedback!
demetrius G.
Posted
I was not happy with all of the calling back and forth between your office, myself and the car repair shop I had to do. It took 3 weeks to a month to finally get the “GO AHEAD” for repair. Im paying for the best service you guys have to offer....I EXPECT to be treated with the best service you guys have to offer! This was my first experience dealing with you all and I hope the next experience will be A LOT better.
Response from Diamond Warranty Corp.· May 6, 2018
Demetrius, Sorry to hear about your experience with us. We will be looking into your specific claim in depth to see what happened and will reach out to you shortly.
THOMAS F.
Posted
Quick Service Polite Help and Very professional Agents
Response from Diamond Warranty Corp.· Apr 30, 2018
Thomas, Appreciate your feedback! Thank you for being part of the Diamond Warranty family.
LYDIA R.
Posted
My vehicle's a/c stopped functioning yesterday, so I took my car to my mechanic this the morning; the compressor needed to be replaced. My mechanic contacted Diamond to inform the company that a new compressor needed to be installed this morning, my claim has already been approved! I am more than satisfied with how quickly Diamond Warranty's representatives addressed my vehicle's situation; thank you Greg for your time and assistance.
Response from Diamond Warranty Corp.· Apr 28, 2018
Lydia, Awesome to hear. Glad we're able to help you stay cool. We appreciate for your feedback.
CHRISTOPHER C.
Posted
Had some issues in the beginning but they worked them out and have been good dance then
Response from Diamond Warranty Corp.· Apr 25, 2018
Christopher, We apologize for any issues you may have experienced and are glad you had a positive outcome. I will pass this information on to our management team to ensure our claims process runs smoothly from start to finish. Thank you for being a part of the Diamond Warranty family!
ADRIAN
Posted
Unacceptable experience! Customer services representative where not welcoming and did not do a good job of explaining options to clients. It was apparent that the cheapest and fastest in how they would like to get your car handled, no matter the inconvenience to you.
Response from Diamond Warranty Corp.· Apr 25, 2018
Adrian, We would like to apologize for your recent experience with us. When it comes to repairs, we try to get our customers back behind the wheel as fast as possible without sacrificing quality of service. As our customer, you have the right to know what your selected warranty options and coverage consists of before and during the claims process. I will review your recent experience in-depth with our management team. With that, we will reach out to you to see how we can best correct this situation and to ensure you have a much better experience with us going forward. Thank you for sharing your feedback.
john L.
Posted
I bought a 06 f250 and the dealer pages the warranty on me. I was reluctant but went ahead and purchased. It was the best decision ever in regards to this situation. Two weeks after I bought the truck the motor blew. I called the warranty company and they worked with my mechanic found a low mile motor with a warranty and shipped to us. They paid my mechanic directly and that was that. 5-6 months later the transmission went out!!! Once again they found allow mile tranny with warranty and sent to mechanic passing him directly. They have good customer service. The only thing is just be patient they have what seems like a small office and you will most times need to leave a voice mail and they will call back.
Response from Diamond Warranty Corp.· Apr 25, 2018
John, Thank you for sharing your story and feedback with us. When it comes to cars and trucks breaking down, sometimes it seems impossible to catch a break. I'm glad we were able to provide a positive outcome for you on both of these repairs. I will pass your insights over to our management team to shorten call back times for future claims. We appreciate your patience and being a part of the Diamond Warranty family!
GABRIELLE S.
Posted
They did pretty good just took a few extra days for inspector to come check the car out
Response from Diamond Warranty Corp.· Apr 25, 2018
Gabrielle, We believe information changes situations, so we truly appreciate your insights and feedback. The vehicle inspection company we use is an independent third-party company. We will reach out to them and inform them of your specific experience and how we can better tweak the inspection process to make it more efficient for future claims. Thank you for being a part of the Diamond Warranty family!
