CCS MedicalReviews of diabetic.com

Exceptionally poor service and absolutely NO care for customer. My insurance required me to use CCS to get CGM and Insulin Pump supplies. Note: I already have the pump. Order placed over a month ago with CCS. Dr. sent work order and prescription to CCS. But no shipment. No contact either. Just silence. I can't login on to myccsmed.com, even after repeated reset password attempts. Supplies ran out and I had to pay list price to pump supplier, even though insurance contracts with CCS. Have placed over 15 calls to CCS and 90% of time go on hold for 30-40 minutes, then get hung up on. The few times I got through they admitted they had prescriptions for supplies, yet didn't have 'clinical notes.' I stood at Dr's office and watched him fax notes to CCS. They still claim they don't have them. Liars.

My daughter has Type I Diabetes and we have been customers of CCS Medical for 2.5 years. It has been a miserable experience from the beginning. Every time I place a call, I get a different answer. They are horrible at interacting with my insurance company and no at CCS seems to understand exactly what it going on. I have wasted days on hold to address simple issues. If you call back enough times, one can get the answer you were looking for but it is probably not correct.

This company is the absolute worst. Due to my insurance. I'm forced to deal eith them the only thing I would rate then 5 stars I'd for incompetence lies and excuses. Originally I received my insulin pump supplies monthly. About 2-3 months ago I was expecting my supplies but they never arrived. Contacted them and was told supply was delayed because I changed Drs, which wasn't true. I was then told they were waiting on pre-auth which could take 30 days. My supplies were dwindling and CCS didn't care. Each time I called was another excuse. My Dr had to scramble to help get my supplies. It took a few more weeks. I was told my supplies would now be quarterly but I was never told that. CCS told me tge pre-auth was denied because twice CCS put in for montly supplies. Anyway another issue, I have 6 days supplies left..I was told 2 weeks ago my supplies were mailed out. They suck and don't care about their customers

Several months with out supplies my doctor even talked to them I spoke to them 4 times in sept we should start a class action suit as they don’t care if you need medical supplies

My son was switched to this company from another vendor due to some state issues and the exact same problems. Since the switch, in January 2023, he has had 65 days of gap without his insulin supplies. That is 2 months out of the 9 so far this year. Both for his insulin pump and CGM. When I call, I get the same answer each and every time. "I'm sorry, but we don't have the clinician notes stating he is a diabetic (didn't know we had a cure yet) and or your insurance company has not approved his prescription, so we are waiting for the approval." SO, I call the doctor, and get a copy of the return confirmation of the clinician notes to prove they received it before the order was due, AND when I contact the insurance carrier, they say he has a 120 day approval for supplies. The insurance verifies that he has had a follow up visit as directed, and they issue a standing order of 120 days. The lack of care and responsibility is a constant problem with these large contracted vendors. I finally received verification that I can use my local pharmacy to bill the insurance for his supplies, and we have not missed a day yet. If your having issues, talk to your insurance to see if you can use local vendors instead of being forced to use these large companies who do NOT nor will EVER care about you or your family's health. Its all about the dollar, and that is it. I am glad that I am finally done with these people who know nothing about healthcare and just read a script when trying to deal with your health and maintain the supplies needed to keep you alive.

**third week** without Tandem insulin pump supplies--CCS Medical is so negligent I'm beginning to think they are intent on committing genocide against diabetics. Their staff is unusually cruel on the phone and their computer programmers must have been trained in the 80s. Nothing moves in this place that Medicare has stuck me with. #deaf_ears. ccsmed.com

My order ready to ship since april that what i was told and i am still waitting

This company has messed up my Dexcom G7 order 3 of the last 5 deliveries! They are not at all reliable and should be replaced by Dexcom! They literally took 5 months to get me my G7 making mistake after mistake! I told them one more time and I'm leaving and they did it again! I just talked with Dexcom and have a phone call with them tomorrow concerning this inept company!